Student Services Centre Assistant Manager (EMS Service Development)

University of London

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Student Administration – Student Services Centre
Location:  Egham

£37,467 to £44,289
per annum – including London Allowance
Post Type:  Full Time
Closing Date: 
23.59 hours GMT on Thursday 16 March 2023
Reference:  0123-004-R

Full-Time, Permanent

Starting Salary is £37,467 per annum (including London Allowance)*

*This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Applications are invited for the post of Student Services Centre – Assistant Manager (EMS Development) in the Student & Academic Services (Students Services Centre). The Student Services Centre (SSC) at Royal Holloway is the central hub for student enquiries. It is a vital service that supports the student journey here at the University.  The team deliver a proactive, efficient and customer focused service to current and former students, supporters and internal and external stakeholders.

This is new post that has being created to support the successful deployment of our new Enquiry Management Service within the Student Service Centre. The successful post holder will be joining the service at an exciting phase where they will support the EMS project team in the Testing and Go-live phase of a new CRM. platform. 

We’re want to speak to candidates that have experience of delivering service improvement implementation of new systems and procedures to meet the changing needs of a service and its customers. Experience in both Higher Education and Microsoft Dynamics is beneficial but not essential.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. 

For an informal discussion about the post, please contact Mark Hyndman, EMS Programme Lead on [email protected]

To view further details of this post and to apply please visit For queries on the application process the Human Resources Department can be contacted by email at: [email protected] .

Please quote the reference: 0123-004-R

Closing Date:   23:59, 16 March 2023

Interview Date: To be confirmed

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .

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