Supervisor – The Mall Outlet Sanremo

Burberry Limited

Location:
Sanremo – Italy
Salary:
Competitive
Type:
Permanent
Main Industry:
Search Management & Executive Jobs
Other Industries & Skills: 
Retail & Wholesale
Advertiser:
Burberry Limited
Job ID:
130025531
Posted On: 
12 February 2024

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES
-Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client
-Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
-Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
-Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
-Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
-Lead by example by delivering the Burberry Experience to customers when necessary.
-Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
-Partner with store management to set goal expectations. 
-In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
-Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
-Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
-Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.

PERSONAL PROFILE

•    Advanced knowledge of POS system.
•    Previous experience with Apple mobile devices and comfortable with the use of digital tools.
•    1-2 years previous supervisory or management experience in retail sales.
 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Italy  || Not Applicable  || Sanremo  || RETAIL OFFLINE  || OUTLET  || n/a  ||

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Job Location