Supply Chain Customer Service Specialist

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!

Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration – only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It’s not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years – to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING

• Answer logistics related questions from sales colleagues and customers to ensure a smooth delivery process. Process and arrange book-ins with customer’s and schedule deliveries to arrive on-time. Follow up inquiries and track the record until the case has been resolved.
• Takes the necessary steps to provide accurate and up-to-date information about the status of shipments by checking multiple sources such as carrier web tracking, load planning files, excel reports or leveraging direct contact to the forwarder.
• Maintain reporting with shipment related data such as ETAs, ATAs and non-conformities based on predefined reason codes. Ensure the report is populated with the most recent available data to enable proper KLPI-based performance measurements.
• Identify return inquiries and process them until goods are received back at the warehouse and the customer has received his credit. Process claims against third party logistics providers using the SAP Claim Handling System and follow up the created Accounts Receivables.

WHAT WE ARE LOOKING FOR

Formal education as logistics specialist, or equivalent working experience

Minimum 3+ years experience in working with data from ERP systems (e.g. SAP, Oracle etc.)

Advanced in working with MS O0365 Suite inkl. MS Teams / Sharepoint / Outlook

Advanced Excel skills incl. VLOOKUP formulas and pivot tables

Proper methods to structure and prioritize workload

Strong command of the French & English language

WHAT WE OFFER YOU

• A challenging strategic role where you can actively contribute to the company’s success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package, social, fitness & health benefits
• Flexible working hours
• Generous mobile working option
• High Work-Life Balance

ABOUT US

Pana­sonic is one of the largest and lead­ing elec­tronic pro­duct manu­facturers in the world. The depth and variety of our re­search capa­bilities, manu­facturing ex­pertise, high quality and sophisticated pro­ducts have remained strong since 1918. Our mission is to create the Panasonic business of “tomorrow.” By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Please find here more information about Panasonic as an employer.

+DIVERSITY, EQUITY AND INCLUSION

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.

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