Support Desk/Network Analyst

Job title:

Support Desk/Network Analyst

Company:

IDA Recruitment

Job description

Support Desk/Network Analyst is required to work for Architects in Barbican. The primary function of this role is to provide hands-on first & second-line support to four offices studios in London, Manchester and two in Poland. Some inter-office travel will be requiredSupport Desk/Network Analyst main duties: To provide face-to-face, telephone & remote-based support to all staff members. Support all aspects of the operations of the desktop platform working within a small team. Maintain the telephony systems including liaison with third party support providers. Maintain Mobile and Tablet fleet including liaising with the third-party support providers. Computer & user management tasks. Maintain support ticket logs in a timely and efficient manner (in line with SLA’s). Assist with the delivery of a desktop environment & its on-going lifecycle maintenance, including patch management. Manage software licences.Role Requirements Minimum of three years’ experience in a customer facing role in IT. Awareness of customer and business needs and understanding of SLAs. Self-motivation, good timekeeping and time management, methodological approach and attention to detail. Technical skills Industry certification a bonus. Experience supporting Windows 10/11 clients and Microsoft Office suite. Experience managing iOS devices on an MDM platform. o Experience supporting specialist software (Autodesk, Adobe) a bonus. Experience with corporate IT management systems: Active Directory, Microsoft Entra and Intune, Microsoft Configuration Manager, endpoint and email security suites.

Expected salary

£34000 – 38000 per year

Location

London

Job date

Wed, 18 Jun 2025 04:43:22 GMT

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