Support Specialist – Tender Management platform
MSC Technology
As a Support Specialist based in Torino, you will join the Tender Management team based in Geneva, which includes a Product Owner and a Business Analyst. You will provide 1st line support to our global users, guide them through product usage, and troubleshoot technical issues. Additionally, you will interact with our Tender Management solution vendor, escalating user-reported bugs, creating support tickets, and following up with the vendor’s support team. Your role will also include regular interactions with the development teams responsible for providing the data to the Tender Management platform.
This role requires a tech-savvy individual with experience in a global support setup, preferably within the logistics or shipping industry.ROLE AND KEY RESPONSIBILITIES
QUALIFICATION AND EXPERIENCE
WHAT WE OFFERWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Torino
Thu, 13 Mar 2025 23:45:10 GMT
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