System Specialist

Job title:

System Specialist

Company:

DiaSorin

Job description

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we’ve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the “Diagnostics Specialist.”Why Join Diasorin?Impactful Work: When you join Diasorin, you become part of a team that’s dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.Join Our Team: If you’re passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We’re looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.Are you ready to be part of a dynamic team that’s shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!Job Scope

• Ensure adequate technical and application support by intervening with Customers promptly and professionally.
• Starting from the pre-installation phase, retrieve the necessary information in order to manage, follow and develop the activities related to the installation and the entire post-sales cycle of Field.
• Comply with company procedures in order to contribute to the optimization of resources and in compliance with the work of other company entities.

Key Duties and Responsibilities

• Performs repairs, preventive maintenance, electrical checks and HW/SW updates of the instruments in the times and ways defined by the Area Service Managers in harmony with the Customer’s needs;
• Installs and tests the instruments at the Customers’ premises. Uninstalls and/or moves after decontamination according to company procedures in the times and ways defined by the Area Service Managers;
• Performs Start-up of the entire system and training after installation, in accordance with DSI-SOP-000381, for complete routine start-up;
• Installation of methods, including for new kits, on the instruments at the Customers’ premises and correlation activities of results in installations with technological changes or takeover by competitors in support of Marketing and Sales;
• Overall analyses the progress of the Customer’s determinations, of the correct laboratory procedures (calibrations, QC, maintenance) and highlights risks for the business linked to actions of the competition, liaising with the Area Service Managers;
• Manages the integration and optimization of systems from an IT perspective (host / middleware connections, Beyond Trust, basic configurations, reference / normal values ​​and workflows);
• Develops demos in cooperation with Marketing and Sales;
• Installation of ELISA protocols and document management in accordance with Corp-GOP-000076 and Corp-GOP 000078;
• Guarantees the Availability service scheduled by the Area Service Managers and tracks any telephone or on-site support outside of hours to the Customer on SALESFORCE in accordance with Corp-GOP-000121;
• Keeps up to date on the instrumentation, technical solutions adopted, TN and TB, Apparound management;
• Performs Corporate Assessments on the product lines on which he is trained;
• Reports his activity using the SALESFORCE software in accordance with Corp-GOP-000121 and Corp-GOP- 005046;
• Manages its spare parts warehouse, keeping correct accounts, forwards unused or faulty spare parts to be returned to the reconditioning center within the timeframes established by GOP;
• Keeps the assigned measuring instruments updated and in perfect working order, including the return within consistent times of those to be calibrated;
• When requested, supports the CSC in answering the phone to the Customer on site or remotely;
• Collaborates with Admin & Dispatch in planning emergency calls, informing the Customer of their arrival time;
• Performs troubleshooting on products, ensuring compliance with the IFU and reports any complaints to the CC body, following the entire process until closure, in accordance with Corp-GOP-000229 and DSI-SOP-000330;
• The SyS Field in carrying out the activity will comply with the general safety instructions contained in DSI-ATTACH-005276;
• Ensures follow-up to the Customer for technical/application issues and provides constant feedback on pending situations in accordance with DSI-SOP-000330.

Education, Experience, and QualificationsEducation / Specialization:

• Technical Background
• High school diploma or degree (Engineer or Biological Science)

Experience:

• Experience in the after-sales field (technical/Application). Laboratory field is a preferred option.
• Alternatively, other after-sales experiences in the medical sector are acceptable.

Technical Competencies:

• Usage of tools to carry out technical assistance and specialist support activities
• Basic knowledge of IT tools (Mail, Office, application SW, etc …).
• Basic Knowledge of connectivity and cybersecurity aspects

Soft skills:

• Positive attitude in managing customer relations
• Problem solving approach
• Spirit of initiative
• Sense of Responsibility for achieving the objectives

Language:

• English is a requirement in order to follow Corporate Training and understand technical documentation.

Location: Veneto, ItalyTravel Availability:

• Yes, within the assigned Territory and occasionally in other territories (Italy)

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at or 1-800-328-1482 to request an accommodation.The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

Expected salary

Location

Saluggia, Vercelli

Job date

Sat, 08 Mar 2025 01:01:17 GMT

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