Team Manager – P&C Operations (People & Culture)

Job title:

Team Manager – P&C Operations (People & Culture)

Company:

Manpower

Job description

Team Manager – P&C Operations (People & Culture)
Location: Gdańsk, Poland
Type: Full-Time, hybridAbout the Role:
As a Team Manager – P&C Operations, you will lead a team of HR Operations Specialists and Coordinators responsible for the consistent and compliant delivery of employee lifecycle services across a defined geography or process area. You will ensure timely processing of HR transactions, drive service quality, and actively support regional and global process improvements.Reporting to the Head of P&C Operations, you will act as the first-line people manager, coach, and operational lead – ensuring seamless collaboration with HR Business Partners, Payroll, Global Process Owners, and in-country P&C teams.What You’ll Do:

• Team Leadership & Service Delivery
• Oversee daily execution of P&C services such as onboarding, employee changes, mobility, offboarding, or contractor management
• Allocate workload across the team and monitor performance against SLAs, KPIs, and compliance standards
• Ensure accurate and timely transaction processing and resolution of employee queries

Stakeholder Collaboration:

• Act as primary contact for in-country P&C and business stakeholders to resolve issues and ensure service excellence
• Escalate complex or high-risk cases and support root cause analysis and resolution
• Collaborate across teams (Payroll, HRIS, other Ops Managers) to align processes and share best practices

People Management & Development

• Coach, mentor, and develop team members to build capability and foster a high-performance culture
• Provide regular feedback, facilitate career development, and support engagement initiatives
• Act as a change ambassador during implementation of new tools, processes, or global initiatives

Compliance & Process Excellence:

• Ensure adherence to labor law, data protection, and internal control requirements
• Keep documentation (SOPs, process maps) accurate and up to date
• Contribute to continuous improvement and standardization efforts within the P&C Operations function

What You Bring:

• Skills & Tools
• Fluent in English (spoken and written)
• Proficient in SAP SuccessFactors and ServiceNow
• Strong skills in Microsoft Office (Excel, Outlook, PowerPoint)
• High attention to detail and organizational skills
• Customer service mindset with strong analytical thinking
• Operational and continuous improvement mindset

Professional Profile:

• 5+ years of experience in HR Operations or Shared Services, including employee lifecycle processing
• 2+ years of people management or team coordination experience
• Solid understanding of HR systems, standard operating procedures, and compliance requirements
• Knowledge of labor law in supported countries is an advantage
• Experience in driving standardization and process optimization is a plus

Your Background:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Experience working in an international, matrixed organization is a plus
• Demonstrated ability to lead with empathy, clarity, and accountability

What Our Client Offers:Our client provides a dynamic, inclusive environment that values operational excellence, employee growth, and strong leadership.Benefits include:

• Hybrid work model – work flexibly from home and a modern office in Gdańsk
• Private medical care – comprehensive health coverage
• Life insurance – additional security for you and your loved ones
• Sports card – access to programs like Multisport
• Paid wellbeing days – take time to rest and recharge
• Learning and development – professional growth through courses, training, and internal knowledge sharing
• Modern workspace – focus zones, collaboration areas, and great coffee
• Eyewear reimbursement – support for corrective lenses
• Education support – language courses, certifications, and formal study programs
• Our client offers you the opportunity to take advantage of discounts on the purchase or rental of cars

Ready to Lead a High-Performing HR Operations Team? Apply TodayJoin our client’s growing P&C Operations function and help shape the future of HR service delivery in a fast-paced, people-focused environment.Permanent job offer.Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami – to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

Expected salary

Location

Gdańsk, pomorskie

Job date

Fri, 25 Jul 2025 23:15:20 GMT

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