Technical Account Manager (TAM) Storage General Information Req # WD00054801 Career area: Services Country/Region: Germany City: Stuttgart Date: Wednesday, September 6, 2023 Working time: Full-time Additional Locations : * France – Île-de-France – Paris * Italy – Lombardy – Milan * Germany – Baden-Württemberg – Stuttgart * Germany – North Rhine-Westphalia – Essen * Sweden – Uppsala – Uppsala * Sweden – Stockholm – Uppsala * United Kingdom – Hampshire – Farnborough * Austria – Vienna – Vienna Why Work at Lenovo Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet. And we go big. No, not big—huge. We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future. The one thing that’s missing? Well… you… Description and Requirements Would you like to become a trusted advisor to our enterprise clients? Can you use your technical expertise to consult & advise? You will become a member of our Infrastructure Solutions Services Group and you will collaborate with our partners to achieve client satisfaction, and will report to our Director EMEA DCG Services Delivery. Position title You will consult the client on the post-sales life-cycle management for complex data center technologies regarding our storage solutions. Within the role, you will be responsible for working with the customer to help with diagnosing, managing and/or handling all aspects of issues arising, including Performance troubleshooting, Firmware and Driver updates, as well as HW part replacement/upgrade recommendations. What else is waiting for you in this role? You will provide recommendations regarding service contracts and service levels to achieve the client’s business objectives You will do quality reporting of technical issues, cases, and repair actions to both Lenovo and the Customer teams You will serve as an advocate for Lenovo within the account and an advocate for the customer within Lenovo You will be monitoring cases within Lenovo support structure on behalf of the customer – These cases will include L1/L2 cases for parts and/or field engineer dispatch You will gather and analyze all requisite, support, and product information to support Action Plans You will work with our customer to establish maintenance windows for upgrades, repair actions, or other maintenance. Establish procedures for workload monitoring and balancing for optimal performance and stability. What do we expect from you? 4+ years’ experience supporting, troubleshooting, and maintaining NetApp Storage solutions in a production environment (Ontap 9.x) Working knowledge of Open Systems storage system technologies (Block, File (NFS/CIFS) Object base storage architectures, storage protocols/standards (iSCSI, SAS, SCSI, Fibre Channel, Infiniband, FCoE, RoCE, iWarp, RDMA, NVMe) Advanced functions (external virtualization, data compression, mirroring, data dedup), RAID technologies, and Erasure Coding Working knowledge of operating systems (Windows, ESXi, Linux) Previous experience in a customer-facing role High / Good level of experience with the following: deploying new ONTAP and E-Series systems; configuring and troubleshooting Storage and Host connectivity in a multi-protocol environment; performance troubleshooting and log trace analysis. Communication, interpersonal skills to work directly with the customer Excellent problem-solving skills and attention to detail Business Fluent English is a must, fluent German is a plus.. Previous experience in a customer-facing role What Lenovo can offer you: An exciting job with great opportunities for success A good potential to grow both professionally and personally You will be a part of the Number 1 PC vendor in the world Very nice and stimulating office environment Performance based rewards At Lenovo, we are proud to be an equal opportunities company. Of course, this also applies to people with disabilities. Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you! Youtube Video We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations : * France – Île-de-France – Paris * Italy – Lombardy – Milan * Germany – Baden-Württemberg – Stuttgart * Germany – North Rhine-Westphalia – Essen * Sweden – Uppsala – Uppsala * Sweden – Stockholm – Uppsala * United Kingdom – Hampshire – Farnborough * Austria – Vienna – Vienna * Austria, * France, * Germany, * Italy, * Sweden, * United Kingdom * Austria – Vienna , * France – Île-de-France , * Germany – Baden-Württemberg , * Germany – North Rhine-Westphalia , * Italy – Lombardy , * Italy – Milano , * Sweden – Stockholm , * Sweden – Uppsala , * United Kingdom – Hampshire * France – Île-de-France – Paris , * Italy – Lombardy – Milan , * Germany – Baden-Württemberg – Stuttgart , * Germany – North Rhine-Westphalia – Essen , * Sweden – Uppsala – Uppsala , * Sweden – Stockholm – Uppsala , * United Kingdom – Hampshire – Farnborough , * Austria – Vienna – Vienna
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