Technical Call Center Specialist

Job title:

Technical Call Center Specialist

Company:

Technogym

Job description

Our CompanyTechnogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games – from Sydney 2000 to Paris 2024.If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!Your RoleWe are looking for a Technical Call Center Specialist in Barcelona who will be responsible for recording, administrating and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.In this role, you will play a key part in providing a high-class level of service in terms of ‘First Time Fix Rate’ and ‘Time to Service’.Your Impact

• Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers.
• Handle support requests originating from clients and transfer the necessary parts order to the back office.
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed.
• Guarantee product data collection from the market.
• Manage the collection of feedback data related to products.
• Proactively support CATs in order to keep support costs down.
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints.
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s.
• Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s.
• Maintain data accuracy within the working systems at all times.

About You

• Minumum 2 years of experience in a call center or in a customer service support role.
• High School Diploma or Bachelor’s Degree.
• Familiarity with CRM systems.
• Fluent in Spanish and English.

What We Offer

• Permanent Contract.
• 1 day/week Home Office.
• Flexible Work Time.
• Corporate Wellness Program.
• 50% Gym Membership Reimbursement.
• Tickets Restaurant.

Technogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Expected salary

Location

Barcelona

Job date

Sun, 14 Apr 2024 05:27:18 GMT

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