Technical Lead, Site Reliability Engineering – Observability in Bracknell, United Kingdom

What You’ll Do

As a Technical leader within the Cisco Collaboration Technology Group, Observability Platform organization, you will work with a passionate team building an Observability platform. This platform operates across a global footprint of public and private clouds, powering Cisco’s collaboration and security products.

As part of this role, you will:

• Guide the design and operation of the Observability platform ensuring it meets business and technical requirements.

• Work closely with product engineering teams to tailor observability solutions to their needs, facilitating seamless integration and optimal functionality.

• Oversee the service from concept through deployment, including designing, building, and operating the platform.

• Ensure high service availability and quality while balancing the rapid delivery of new features and releases.

• Utilize industry-standard tools and processes to manage distributed big data systems at scale, ensuring efficiency and reliability.

• Engage in daily stand-ups, weekly sprint reviews, and be part of the on-call rotation to support a live production system.

• Participate in incident post-mortems and the planning and design of new features.

Who You Are

Minimum Qualifications

• Bachelor’s degree with 5 years of related experience in computer science, information technology or other related field, or equivalent professional experience.

• Minimum 5 years’ experience building, deploying, and resolving containerized workloads

• Minimum 3 years’ experience with either the ELK (ElasticSearch, Logstash, Kibana) + Kafka stack or the Grafana stack (Grafana+Prometheus/Thanos/Cortex/Mimir)

• Minimum 3 years’ experience preparing and presenting project proposals including requirements gathering and solution design.

Preferred Qualifications

• Experience with Kubernetes in production use cases at scale.

• Proficiency in Terraform, Ansible, or related configuration as code technology.

• Proficiency with the use of Git source control repository

• Experience in cloud computing and working with cloud providers (AWS, GCP, Azure)

• Experience configuring and operating Unix-like operating systems.

• Familiarity with an interpreted programming language such as Python or Ruby

Nice to Have-

• Network design and resolving including firewall, load balancer and subnet configurations in either public cloud or private datacenter.

• Experience with PKI and certificate management.

• Configuring CI/CD pipelines

• Secrets management using Hashicorp Vault

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.