Technical Officer (Contact Centre)

Job title:

Technical Officer (Contact Centre)

Company:

St Helens Borough Council

Job description

We are St Helens Borough CouncilLocated in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.Making A Difference as a Technical Officer (Contact Centre) in FinanceAn exciting opportunity has arisen for a highly motivated individual who wants to play a key part assisting the Customer Experience Manager in maintaining the functionality of the Customer Relationship Management system (GOSS) and Contact Centre telephony solution (8×8). Provide administration support for all Contact Centre systems, including Northgate Blue Badges and DWP access.We are looking for an individual with skills and experience as follows:
Experience of working within a Contact Centre or technical support environment
Experience of using CRM systems and call handling software
The ability to prioritise work and meet deadlines
Experience of using IT Productivity tools including: all Microsoft office programmes, including excel spreadsheets.
Good problem solving and decision-making skillsSt Helens is a strong and resilient Council, which respects and values the individuality and diversity that every employee brings to the Council. We seek to create a positive and open working environment. Employees will receive a wide range of benefits which includeAttractive salary, retention, and relocation package
Excellent pension scheme
Free Car parking facilitiesPlease note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.You are also welcome to contact us for an informal chat before applying by emailing us at alisonmulvanny@sthelens.gov.ukInterviews are intended to take place week commencing 2nd June 2025.St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equalitySt Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Expected salary

Location

Manchester – Liverpool

Job date

Sun, 18 May 2025 03:47:27 GMT

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