Technical Sales Support in Remote, France

Job Description:

Provides technical support via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines. Normally degreed engineers or scientists. May be referred to as “bench technicians”.

Job Requirements:

3 à 5 ans d’expérience au sein d’un Service Clients avec une première expérience en management transversal

• Orientation commerciale

• 3 à 5 ans d’expérience au sein d’un Service Clients avec une première expérience en management transversal

• Aptitude et forte orientation de travail en équipe

• Forte orientation clients (en assistance et service)

• Capacité à gérer les tâches et responsabilités qui lui sont confiées de façon autonome

• Sensibilité envers les autres, flexibilité, résistance

• Comprend les aspects techniques et professionnels de son travail; résoudre et analyser les problèmes

• Fortes aptitudes de communication et d’écoute

• Fortes capacités d’organisation

• Bonnes aptitudes à résoudre les problèmes.

• Capacité à travailler avec ses pairs et les fonctions transverses.

• Bonne connaissances informatiques (SAP, MS Office et autres outils de communication d’entreprise).

• Capable de gérer la pression.

• Connaissance de l’anglais est fortement appréciée.

• Une expérience dans l’utilisation d’un système CRM est fortement préférée.

• En mesure de donner l’exemple.

• Anglais professionnel (lu, écrit et parlé)

• Compétences administratives

• Maîtrise des logiciels du Pack Office Microsoft (principalement PowerPoint, Word et Excel)

• Bonne connaissance de SAP

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .