Technical Support Agent for the German Market

Job title:

Technical Support Agent for the German Market

Company:

CPM International

Job description

Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNetatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We´re Curious: Proactive approach to problem-solving and a “can do” attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.TasksWhat you will be doing?

• Understand and respond to client’s requests (by email and chat)
• Analyse the client’s situation to reply to them quickly and efficiently
• Identify technical incidents, apprehend them, and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

RequirementsWhat skills & experience you will bring to us?

• A fluent level of German (spoken and written)
• A high level of English
• You are very well organised and have excellent interpersonal skills
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team, you are easy going
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines

BenefitsWhat do we offer?

• Start date: ASAP
• Contract: Temporary (3-months with 1-month probation period)
• Full-time: (39 hours/week)
• Working days/Hours: Monday to Friday, between 9:00am to 6:30pm
• Salary: €22,000.00 gross per year
• Holidays: 2 accrued days / 24 calendar holidays
• Paid bank holidays + 1 extra day in lieu
• Office working model
• Training: 3 weeks of full time office based training, from Monday to Friday
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program – Free, confidential, and impartial guidance and support
• Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.
• We’re excited to meet you!

#wecare#wearecurious#weachievetogetherCPM InternationalCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Expected salary

€21000 – 23000 per year

Location

Barcelona

Job date

Wed, 08 Jan 2025 23:01:23 GMT

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