Technical Support Business Analyst – Automotive Sector

Job title:

Technical Support Business Analyst – Automotive Sector

Company:

Michael Page

Job description

The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.

• Support to Multiple European Countries

o Triage incidents and defectso Solve Incidents and fix Defectso System Changes – Small to Medium, consulting on Large

• Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing; scheduling; workflow; functional configuration; log interpretation; user administration; data query, extraction and upload; reporting.

• Provide 2nd level application support for functional and technical questions.
• Seek to ensure and maintain system standardisation across all countries
• Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.
• Continuously improve upon the business experience and identify solutions to improve efficiencies

Multinational Automotive SectorTechnical Analyst SW related with Fleet ManagementThe Technical Support Business Analyst should have the following skills:

• Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders
• Strong understanding Integration technologies
• Technical skills in areas such as

o SQL / database
o Reporting

• Can write and review detailed technical solution designs
• Excellent understanding of Integration best practices
• Very strong problem solving and root cause analysis skills
• Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.
• Demonstrated ability to work in an agile, fast-paced environment
• Ability to work independently, with minimal direction
• Must be Fluent in English

Desirable:

• First hand experience in application management would be considered as an asset.
• Fleet Management System experience – Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.
• Fleet or financial services industry experience
• Postfix (RPN) stack-oriented language skills
• Jasper reports
• Knowledge of French , Italian, German, Spanish is a significant advantage

Multinational Company (Automotive Sector)Interesting professional opportunity

Expected salary

€40000 – 45000 per year

Location

Madrid

Job date

Sat, 19 Apr 2025 22:34:00 GMT

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