Technical Support Specialist

Job title:

Technical Support Specialist

Company:

P&O Ferries

Job description

Job Description:We are seeking a highly motivated and skilled Technical Support Specialist to join our team in Tilburg. In this role, you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners). You will also implement standards established by our system and network engineering teams, focusing on planning and supporting our plants in areas such as desktop, WAN, LAN, servers, and disaster recovery.DP World is a global leader in providing innovative logistics solutions. We are committed to enhancing the efficiency and effectiveness of supply chains for our clients worldwide. Join our dynamic team and be a part of our mission to deliver excellence in IT support and services.About the roleHow you will contribute

• Provide first and second level end user support for end device equipment, including laptops, desktops, mobile devices, printers, and barcode scanners.
• Offer first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk, supporting the plants in areas such as Desktops, WAN, LAN, and Servers. Capture site-specific network, server, and end device documentation.
• Create and update work instructions for new tasks or as steps for existing tasks are modified, ensuring all documentation is in the proper format and stored in the location identified by the TSS team lead.
• Participate in global support on-call rotation to support various geographic DP World plants. Be available for on-call support, answering the telephone and connecting to the DP World network within 10 minutes of notification.
• Monitor emails for alert notifications from the service desk and resolve or escalate these as required.
• Provide change management support during the weekend when on-call.
• Participate, enforce, and follow DP World’s change, incident, and problem management processes, escalating where required to the Service Desk following the predefined escalation procedure.
• Adhere to DP World’s security process, proactively identifying security issues and escalating these to the TSS team lead or appropriate manager. Follow DP World’s purchasing processes, ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
• Provide onsite support for new site launches and server/network refreshes.
• Perform other duties as assigned.

What you will bringRequirements

• A computer science qualification or equivalent professional training and certification, alongside proficient work experience within a technical field.
• Solid attention to detail and the ability to create and document processes and procedures.
• Good verbal and written communication skills with internal IT colleagues, business leaders, and the external audit community.
• The ability to work in a busy environment with a positive approach and maintain a high degree of confidentiality.
• Excellent organizational and problem-solving skills.
• A strong understanding and working knowledge of desktop hardware, operating systems, and software.
• A good understanding of network systems and protocols, as well as server hardware and operating systems.

Skills

• Strong communication skills: Ability to translate complex ideas and solutions to non-technical staff and customers.
• Problem-solving: Getting to the root cause and taking on difficult challenges, finding creative, innovative solutions.
• Exceptional critical thinking skills: Identify gaps in logic and underlying root causes of issues.
• Strong collaborator: Work independently with the ability to self-manage, with limited direction and guidance, but also successfully collaborate across dynamic and multicultural teams.
• Results-oriented: Proactive in handling competing priorities to meet deadlines and commitments; always demonstrating a “can do” positive attitude.
• Confidentiality: Protect the confidentiality of company data at ALL times.
• Flexibility to travel: Up to 40% in the first year, 25% in subsequent years.
• Languages: Able to confidently speak and write fluent English. Additional languages such as German and Spanish are desirable.

We invite you to join our team and contribute to our exciting journey of growth and success. If you are passionate about technology and have a proven track record in providing exceptional support, we would love to hear from you.

Expected salary

Location

Tilburg, Noord-Brabant

Job date

Tue, 18 Mar 2025 23:45:26 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.