Technical Support Specialist

Location:

Kerkrade – Nederland, Netherlands

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills:

Health, Nursing & Social Services, Information Technology

Advertiser:

Boston Scientific

Job ID:

131514861

Posted On:

17 January 2025

Additional Locations:  N/A

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:
We are expanding the team and therefore, we are looking for an additional team member to provide remote technical support by phone, e-mail or virtual applications to external and internal customers in an international Medical Capital Equipment environment. The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero.

Your responsibilities include:

-Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
-Providing second line Technical Support outside the EMEA region to internal and external customers;
-Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems;
-Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
-Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
-Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
-Participating in on-going training.
 
What we are looking for:

-Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit;
-Excellent English, German and Dutch verbal and writing skills is a must;
-Computer literate;
-A problem-solving attitude with good communication skills;
-Flexible and representative ;
-Comfortable in challenging situations;
-Good social and communication skills;
-Good Document Practices skills;
-Ambition, eagerness to learn and improve, drive for results.
 

Requisition ID: 598528

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you!

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.