Ticketing Coordinator – Support Desk – Olympic & Paralympic Games

Who We Are:

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:

As Paris 2024 Ticketing Co-Ordinator – Support Desk, you will work in our central Paris office (HQ) to:

• Be the first point of contact for ticketing issue escalation and troubleshooting
• Work as a team to efficiently resolve and triage ticketing requests
• Follow agreed procedures for ticketing resolution and escalation
• Work closely with the wider ticketing team located in HQ
• Remotely support onsite ticketing operations at venues
• Provide excellent ticketing customer service to internal and external stakeholders
• Proactively monitor and report issues
• Other ticketing duties, as necessary to support On Location’s successful

This job description is not designed to cover or contain a comprehensive listing of the employee’s activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

You Have These

• Ticketing system and / or database experience
• Confidence with Apps, data and systems
• Previous experience delivering live events and working as a team
• Strong attention to detail
• Excellent customer service skills and experience
• Bilingual French and English
• Ability to work under pressure

We’d Love If You Also Have These: 

• Mobile ticketing experience
• Understanding of the Olympic ecosystem and key Stakeholders
• Sense of fun

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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