Trainee Energy Advisor – Power Up

The Centre for Sustainable Energy’s mission is to support people and organisations across the
UK to tackle the climate emergency and end the suffering caused by cold homes.

This role would suit a person with some previous experience of giving advice, customer service
or helping others who would like to gain experience of giving energy advice to householders.

You will be working primarily on our telephone advice projects making outbound calls. In
particular, you will be working on our National Grid Power Up Advice Hub providing energy
advice to their more vulnerable customers in the South West.

There is also an administrative element to the role so attention to detail is important.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £22,455, rising to £24,675 after 6-months, dependent on
  successful completion of probation and competency review.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
• CSE offer a range of benefits including salary sacrifice childcare vouchers, subsidised
  bike purchase and Tech Scheme.
• We will pay fees and expenses for relevant training courses.
• This is an office-based role, with some hybrid working after the probation period.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Work on the advice line and other telephone advice projects making and receiving calls from
  people who may need help with energy related issues.
• Record client details and use own knowledge to assess help and support needed.
• Refer clients onto other support organisations in their area as appropriate.
• Identify energy improvements that can be made to clients’ properties and refer to
  installers who can fit them.
• Listen attentively to callers (some of whom may be in distress) and respond to their needs
  in an empathetic way.
• Familiarise yourself with and adhere to advice line protocol and procedures.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• Experience of giving advice and customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for own work and seek support where necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full
list of essential and desirable skills please see the job description on our website.

To apply, please complete the application form available to download from our website along
with other supporting documents. Your application should illustrate your suitability for the
role and should show how you meet the criteria outlined in the job description

The closing date for applications is 17:00, Monday 18 March.

Interviews are expected to take place Friday 22 and Thursday 28 March.