Trainee Flood Engagement Officer

National Flood Forum

Number of jobs: 1
Region: Thames Region
City/Town: London/Greater London
Post Type: Permanent
Working Pattern: Full Time – 37.5 hours per week
Annual Leave: 30 days annual leave including statutory and public holidays
Role Type: Operational delivery
Salary Range: £24,500 plus London Weighting if applicable
Pension scheme: The employer operates and auto-enrolment pension scheme
Security checks: DBS check required

Contact and additional information

  • This position is Home based and it will be necessary to work throughout the Thames Region
  • A full driving licence and access to a car is essential for the role
  • The role will involve evening and occasional weekend work

Job description

The role we are seeking helps communities to work in partnership with flood risk management
agencies to better manage flooding and its impacts in their area. This will involve working
with communities at flood risk and agencies using methodologies developed by the National Flood
Forum and used successfully around the country.

We are seeking someone warm and approachable, who will be required to work in the wider Thames
Region and potentially other areas in England & Wales. You will need to be able to engage
appropriately and effectively with grass root communities at risk of flooding, as well as
professional organisations and have proven project management skills.

Day to day you will work directly with members of the public in communities and liaise closely
with external organisations.


The National Flood Forum team is small, intimate and extremely supportive of one another.
Officers work in projects across the country but speak and meet on a regular basis. Training
and experience is gained alongside these officers in their areas.

Experience and skills required

You will need to:

  • Have experience & excellent written and verbal communication skills
  • Be highly organised, flexible, able to self-manage and prioritise workloads
  • Have experience of managing projects and writing formal reports
  • Have patience, understanding and exceptional listening skills
  • Be confident at engaging with all kinds of people over the phone, through virtual meetings
    and in person and be able to adapt your behaviour to different situations and people

Competencies required

Competence 1 – Communication

Communicates Effectively – Communicates clearly and effectively with a wide range of people,
including communities and professional partners, taking account of the audience and their needs

Description Listens and questions to understand. Works to facilitate and support the
community’s perspective.

Competence – Shows commitment to putting the public & client first and takes pride in
delivering a consistently high-quality service. Demonstrates active listening skills and tact
in working with the public and professional partners.

Competence 2 – Delivery

Delivering projects – Focuses on results, organises and prioritises for effectiveness, develops
and delivers on plans.

Description – Manages projects effectively and writes reports efficiently and to a professional

Competence – Organises and delivers tasks effectively. Produces comprehensive and well
written reports, evaluations and statistics

Competence – Results focused; delivers on the targets for the project, continually monitors
performance and takes corrective action where necessary

Competence 3 – Team working

Managing self – Works co-operatively and flexibly with other members of the team towards common

Description – Has full awareness of own strengths, weaknesses. Effectively organises self and
takes personal responsibility for own role in the National Flood Forum

Competence – Understands and recognises own role within the team. Works effectively with
team members to deliver results

Competence – Understands the charitable objectives of the National Flood Forum

For further details about the role or informal discussion please contact Amanda
[email protected]
or 07734 899708

To apply – Please send a CV (maximum 2 sides) and
supporting statement (maximum 1 sides) demonstrating how you meet the
requirements. Together with the Equal Opportunities Form via this link. Please tell us how you heard about this position on your

Send to Jean Timmins, – [email protected] or post: National
Flood Forum, PO Box 7643, Bewdley, Worcestershire, DY12 9BL

Closing Date: 22nd September 2023 at 9am

Find out more & apply

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