Training Project Manager

Content production

• Design blended learning tools (in-room training tools, eLearning, webinars, videos, tutorials, quizzes, handout documents, etc.)
• Update training materials on a regular basis

Community management and platform administration

• Support countries in their training rollouts (train the trainer, follow-up, return on experience and feedback gathering)
• Administrate Global Blue’s learning platform (learners management, modules accessibility and update)
• Facilitate communication and coordinate exchanges with countries to ensure proper rollout of the training strategy
• Manage training tools accessibility

Tracking and reporting

• Collaborate with Sales to follow-up and analyse training results
• Formalize and administrate dashboards monitoring the training activity and performance both from Global Blue and the client side

Facilitation

• Design and deliver virtual and in-person learning events
• Facilitate and/or participate in train-the-trainer, pilot sessions, in-store coaching sessions, and course overviews, as necessary

Innovation

• Build your expertise by participating to meetings, conferences, store visits and stay in touch with competition and market trends
• Keep yourself up to date with training innovations (facilitation, experience, digital, learning community management) to get inspired and use new approaches in the training tools you develop

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