Travel Officer (Support Services)

Travel Officer (Support Services)

Manchester City Centre – Remote working and HQ Office-based when required.

£27,360 per annum (plus contributory pension)
Permanent

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

We are seeking a Travel Officer to join our Governance and Business Transformation Team to provide a high-quality booking service to MAG staff worldwide. You will be the subject matter expert, responsible for planning and coordinating complex travel bookings for MAG staff and organising relevant travel documentation such as visas, liaising with embassies and MAG’s programmes overseas. You will contribute to the development and design of the travel booking process, identifying efficiencies, and ensuring excellent customer service. The Travel Officer assist in the will design and implement Key Performance Indicators (KPIs) for the travel service. The Travel Officer will continuously monitor staff satisfaction on the quality and effectiveness of support to travellers, analysing and addressing issues as required.

You will have proven travel management experience and possess an excellent attention to detail. You will be able to work under pressure, take your own initiative and be able to solve problems confidently. We are looking for an approachable person who takes pride in their work and can work well as part of a team.

Further Information

Please note that as part of MAG’s commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available through the link below.

MAG is committed to the principles of diversity, equity and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.