Weekend/OHH Property Service Manager (Internal Applications only)

Job title:

Weekend/OHH Property Service Manager (Internal Applications only)

Company:

University College London

Job description

About us**OPEN TO INTERNAL UCL APPLICATIONS ONLY**Shape the student experience. Lead with purpose. Work at the heart of one of London’s most dynamic university environments.At UCL, we’re proud to provide more than just a place to stay — we create communities where students thrive. With over 6,500 residents across 26 halls in some of London’s most iconic neighbourhoods, our award-winning accommodation service is looking for an experienced, customer-focused leader to join our team as our next Out of Hours & Weekend Property Service Manager.About the roleAs our OOH & Weekend Property Service Manager, you’ll take the lead in managing our operations during evenings and weekends — ensuring our residents always feel safe, supported, and at home.You’ll manage a team of OOH Officers and Advisors, deliver excellent front-of-house services, handle building operations, and respond swiftly to incidents and emergencies across our portfolio. This is a hands-on role at the frontline of student experience — perfect for a proactive, solutions-oriented individual who thrives in dynamic environments.🛠 What You’ll Be DoingLeading a team that delivers 24/7 service support across UCL’s student accommodation sites.Acting as first responder for incidents out of hours, ensuring health & safety, welfare, and property concerns are managed effectively.Overseeing building patrols, reception services, and site security during evenings and weekends.Collaborating closely with accommodation managers, contractors, and support teams to ensure smooth and compliant operations.Managing rotas, resources, and performance to maintain a high-performing, customer-first team.Supporting large-scale events such as arrivals, departures, open days and summer lettings.About you✅ What We’re Looking ForExperience managing customer-facing teams, ideally in accommodation, hospitality, or retail.A passion for delivering exceptional customer service and motivating teams to do the same.Strong knowledge of health and safety legislation and incident response protocols.Resilience, empathy, and professionalism when handling challenging situations.Excellent organisational and communication skills, with the ability to prioritise and multitask in a fast-paced environment.Willingness to work flexibly, including evenings, weekends, and being part of a 24/7 on-call rota.What we offerAs well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit to find out more.Our commitment to Equality, Diversity and InclusionAs London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.Available documents

Expected salary

Location

North West London

Job date

Tue, 12 Aug 2025 23:12:30 GMT

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