Workplace Technical Expert

Workplace Technical Expert (240007VD)

Primary Location

: FRANCE-75-PARIS-PARIS

Organization

: Group Operations

Contract Type

: Regular

Schedule

: Full-time 

Description

1. JOB PURPOSE

The Technical Workplace Expert will be responsible for providing technical support on all the products deployed on AXA GO population and expertise to ensure the smooth functioning of workplace technology and systems. He/She will be responsible to manage the security and compliance of all workplace solutions deployed. AXA GO population is more than 6000 users, spreads on 13 countries. AXA GO France represents 50% of this population.

2. DIMENSIONS

• Overseeing the configuration, deployment, maintenance, and troubleshooting of workplace technology and Products.
• Collaborating with Products teams to implement and support workplace technology solutions.
• Providing technical guidance and support to end-users to resolve technical issues and improve their overall workplace experience.
• Conducting regular assessments of workplace technology needs and making recommendations for upgrades or improvements.

Developing and maintaining documentation for workplace technology systems and procedures.

3. CONTEXT & MAJOR CHALLENGES

• Rapid Technological Changes: Keeping up with the constant evolution of workplace technologies and ensuring that the organization’s systems remain current and efficient.
• User Support and Training: Providing effective support to end-users and ensuring that they are trained on new technologies and best practices.
• Cybersecurity Threats: Protecting the organization’s systems and data from cyber threats and ensuring that security measures are up to date and effective.
• Integration of Systems: Ensuring that different workplace technologies and systems can effectively communicate and integrate with each other to provide a seamless user experience.

Balancing Innovation and Stability: Striking a balance between implementing new innovative technologies and ensuring the stability and reliability of existing systems.

4. KEY ACCOUNTABILITIES

• Part of the End User Support, your technical skills will help to solve issue and propose solution of problems.
• Responsible for end-to-end life cycle of the products used by GO Divisions.
• Responsible to define, setup and operate day to day relationship management with the GO product partners operating the standard technical solutions of GO.
• Responsible to ensure compliance and security standards of GO and AXA Group

Qualifications

PROFILE

1/ Skills needed:

• Strong technical expertise on workplace environment.
• Project management experience on agile methodology.
• Strong appetite for managing the end-to-end engineering lifecycle of IT products and guarantee service level agreements.
• Ability to define and setup target operating models for new assets.
• Ability to report and document.

2/ Educational background & experience:

• Master in computer sciences
• Bilingual (French and English)
• 3 to 5 years of relevant experience in the function to be performed.

3/ Personality and interpersonal skills:

• Self-driven.
• Ability to work in a team.
• Ability to analyze technical feature and environment, step back and assess risks and opportunities.
• Ability to exchange with non IT people.

About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: – State-of-the-art Data Technology to drive customer experience – State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks – High-Performing Global Team for stronger partnerships with AXA entities

What We Offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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