Service Transition Manager (2000)

Oxfam is a global movement of people working together to end the injustice of poverty.

Are you an experienced Service Transition Manager?

Do you have good communication skills?

Do you have experience working with project and support teams to introduce new services into a live environment?

If the answer is yes, then would like to hear from you

The Role:

Oxfam GB is looking for a Service Transition Manager to manage the Service Transition Team. They will be responsible for managing the Service Transition processes for Oxfam GB, as well as building and developing the wider team to deliver Change Management, Problem Management and core SaaS products for the Transformation, Technology and International Operations Division.

What we are looking for:

We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also be / have:

• Strong team management skills and experience developing and delivering service introduction activities across a complex estate.
• They will have experience working with project teams to set expectations of how to deliver a project into service, and support teams to help accept new services into support.
• They will also have good working knowledge of ITIL Change and Problem management.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a part-time and/or hybrid role with 1 day in the office per week. 

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.