Department Lead (Manchester Superstore) (TRD4644)

About Us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

About our Manchester Superstore:

We are embarking on an exciting journey to expand our retail portfolio by opening new Superstores across the UK. This venture isn’t just about store fronts; it’s about creating a ripple effect of positive change in every community we touch. Our new Manchester Superstore is due to open its doors this July and we are looking for 9 Department Leads to be part of our innovative retail concept.

As an OXFAM Department Lead you will be:

• Responsible for delivering exceptional retail standards and customer service in a large format store (approx. 15,000 sq. ft).
• Supporting the Retail Managers to drive the growth and development of your Store in line with our values and strategy.
• Working alongside volunteers and support the Retail Managers with the shop floor operation to maximise income generation.
• Delivering a positive customer and donor experience which brings to life Oxfam’s brand.

Responsibilities

• Manage an inclusive and diverse volunteer team, ensuring adequate resources and capabilities to meet income targets and keep the store running smoothly.
• Create a welcoming and safe working environment, adhering to health and safety policies and procedures.
• Drive sales performance by effectively managing space, maximising income, and promoting our products.
• Maintain high standards of cleanliness, display, and merchandising.
• Demonstrate excellent customer service standards, creating a warm and welcoming experience for our customers.
• Role model Oxfam’s values of empowerment, accountability, and inclusivity.
• Be proactive in personal development and continuous improvement.
• Collaborate effectively with colleagues in a job-share arrangement if applicable.

Essential skills

• Previous experience in a leadership and/or customer focused retail role
• Ability to work collaboratively and support colleagues
• Ability to take direction with a focus on delivery of standards and processes
• Strong time management and prioritisation skills
• Commitment to personal well-being

Desirable skills

• Previous experience in a charity retail environment
• Knowledge of Oxfam Stores
• Customer service experience in a large format retail environment
• Previous experience with e-commerce marketplaces and social media

How to apply 

Please follow this link to apply for the vacancy:  https://amrjobs.adecco.co.uk/members/modules/job/detail.php?record=169

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.