Clinical Account Manager NGS in Remote, France

Job Description

2 roles opened :

• West territory : Location Bordeaux or Nantes remote

• East Territory : Location Lyon remote

Responsibilities

• Develop Thermo Fisher business and relationship by providing:

• Primary support for Clinical laboratories with training, validation and troubleshooting for our Thermo Fisher Scientific/ Ion Torrent product portfolio (mainly NGS)

• Promotion of clinical solution to existing customers

• Owning the implementation of assays and products / clinical solutions within customer sites

• Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives. Build and maintain relationships with key decision makers or potential influencers

• Understanding the clinical landscape and develop a strategy how to best tackle the clinical markets with Clinical Sales counterparts

• Manage relationships with key Thermo Fisher Scientific collaborating partners

Job duties will include the following tasks:

• Review and assist customers with analyses of their Ion Torrent data using Torrent Suite and Ion Reporter software packages

• Help customers design and conducts experiments to assist in evaluations of Ion Torrent / Thermo Fisher products

• Provide initial training to customers at their own CLIA/GLP laboratories and at ThermoFisher training locations

• Understanding of CAP/CLIA NYS NGS Guidelines for Lab Developed Tests.

• Provide technical and applications assistance in response to customer inquiries

• Promote new products (clinical solutions) on customer sites and in conferences/user meetings

• Work in collaboration with the Clinical Account Manager to set up the best support strategy for each customer site

• Build strong relationships with customers

• Maintain and develop the CRM database

• Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis

• Obtain successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically

• Align with other teams in the company on a regular basis

• Estimated 50-75% travel.

Experience/Qualifications/Qualities that are important in this role

BA/BS (with experience), or MS degree in Life Sciences, PhD preferred

Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR

Understanding of healthcare industry standards, guidelines, and environments

A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success

Previous experience as application specialist desirable (NGS experience desirable)

Excellent communication and influencing skills

A problem solver with proven ability to overcome technical hurdles

Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process

Strong drive for success

Medical background, laboratory experience, and/or managed care

Clinical Laboratory experience/MLT a plus.

At Thermo Fisher Scientific, each one of our over 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer!

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.