Senior IT Operations Manager

IT Operations Manager

France, Paris

As a Barclays IT Operations Manager, you will be leading and managing service level agreements, maintaining documentation, and staying within procedure compliance for all information systems related to end user support. Along with your team, you will ensure projects, changes and operational services are meeting both SLAs and our objective to provide a positive colleague experience while reporting service issues and escalations and identifying opportunities for service improvements. 

Barclays Europe is an inspiring place to be: we’re building a truly European bank with the support of one of the world’s largest and most respected financial institutions. We have a clear mission, a huge sense of momentum and the energy of a new business. All of which means we can offer agile, determined and resilient people a platform for remarkable professional and personal growth. Together, we’re putting Barclays at the heart of Europe; putting Europe at the heart of Barclays.

Barclays is one of the world’s largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Colleagues who have applied for ‘onsite’ roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If you’re applying for a position, please discuss the working pattern specifics with the hiring manager. It’s important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.

What will you be doing?

• Providing business engagement and relationship management within region on behalf of BCS
• Participating on incident management using supplied tools and systems and respond within agreed SLAs
• Ensuring all activities are conducted in accordance to defined processes and policies
• Participating in project work and Project Management (also for cross regional projects)
• Assisting with the production systems locally and regionally (server, network, voice trading, front office applications)
• Helping with office re-locations, moves, changes, roll-outs and maintaining of asset register
• Ensuring compliance with relevant group guidelines / policies; observe / enforce IT related controls and standards in the working environment – physical security, logical security etc

What we’re looking for:

• Excellent communications – fluent verbal and written skills in French and English
• Experience of leading change projects locally and regionally with lots of stakeholder complexity
• Skills of longer term strategy/direction setting for an end user and site infrastructure perspective
• Ability to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities

Skills that will help you in the role:

• Experience working in an international organization and international remote teams
• Is experienced in estimating, planning and organising own tasks using project management tools and methods
• Ability to co-ordinate project deployment in region, liaising with project teams and the customers to ensure a seamless deployment
• Experience with ITIL and Project Management concepts and best practices 

Where will you be working?

Dating from 1922, Barclays has a long-established presence in France. Today, from our office in Paris we provide a full service Investment Bank offering to our local and global clients. Our integrated coverage model means we are able to provide our clients with access to deep expertise across sectors, regions and products. We deliver informed strategic advice, comprehensive financial solutions and risk management services, creating sophisticated strategies customised to meet our clients’ needs.

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