IOT Resident Engineer

What you’ll do

Role title: IOT Technical Service Engineer 

Function: VGS, IoT Excellence, technical sales NE 

Band: G 

Department: Global Operations 

Reports to: IoT Technical Sales Manager

Location: France (Paris Metro Area/homebased) 

Please note that the Customer site is based in Paris. Candidates can be based elsewhere in France as long as they’re willing to travel when required.

Role purpose 

This exciting role will support large Vodafone Global Internet-of-Things (IOT) Customers within the Automotive sector in France.

The IOT Technical Service Engineer (TSE) will provide In Life technical management & operation support to Global IOT Customers and be accountable for support of contracted IOT Services & Solutions delivered from the IOT Global Portfolio. 

The IOT TSE will be accountable for ensuring customer specific ITIL aligned operational processes and procedures are implemented and followed, these include; change management, incident management, problem management, defect management, release management, availability and performance monitoring, maintenance of operating plans and schedules.

Roles and responsibilities

Impact on the business

You will play a key role in the following areas:

• Accountable for overall Technical Service Operations to nominated customer/customers and technologies 
• Diagnosing process faults within Global Operations and working with internal teams to drive continual service improvement. 
• Identify and contribute towards development of new support services to address future needs of the Global IOT Customers 
• Ensuring all management KPIs are adhered to within target SLA’s 

Customers, supplier and third parties:

• Proactively service client requests and faults within SLA and deliver excellent customer service. 
• Manage technical & operational escalation requests from client support teams. 
• Liaise closely with Customer representatives on a daily basis. 

Who you are

Knowledge and experience 

• Excellent written and verbal communications in French and English
• The successful candidate will have experience in successfully managing corporate/global customers and a proven track record in negotiating /influencing at a senior stakeholder level 
• Must have a strong operational background, in a technical role and experience of working with IOT technologies, with an interest in industry and product enhancements. 
• TSE Must have an advanced knowledge of mobile network infrastructure and understand their relationship to the customer device some areas of emphasis would be: 
• LTE 
• 5G 
• GSM Basic (Including voice, SMS) 
• TSE Must have a basic knowledge of Mobile Device Modules and Chipsets 

Helpful attributes would include: 

• Field testing experience 
• Creative Trouble Resolution experience 
• Test plan creation and execution 
• Excellent time management skills 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

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