Dana Incorporated
- Location:
- Gyor (9072) – Hungary
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Sales Jobs
- Advertiser:
- Dana Incorporated
- Job ID:
- 131425160
- Posted On:
- 17 December 2024
RESPONSIBILITIES
-Answer customer incoming calls/chat/emails
-Enters orders into ERP system
-Review and resolve blocked orders
-Upsell placing orders of danaaftermarket & Teccom and use of our portals.
-Past due customer communication
-EDI process knowledge and resolve ASN issues
-Coordinates shortage, overage, damage claims and returns
-Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
-Schedules and executes shipments in cooperation with logistics, customers and forwarders
-Handles shipment tracking
-Handles document requests and export documentation
-Maintains master data
-Executes dunning for account receivable
-Assist with daily case volume as needed
-Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
-Drive for process improvement by working on cross functional teams
-Performs all other duties as assigned
REQUIREMENTS
-Advanced English to start conversations and writing.
-Minimum Education (Profession / Specialty): Bachelor’s degree in Administration or similar
-Required Experience (Years and Areas): Minimum of 3 years in customer service
-At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
-Analysis and solution of problems and decision making
-Conflict management and resolution
-Experience with CRM Sales Force system and SAP as a plus.
WHAT WE CAN OFFER YOU:
-High-tech, multinational working environment in a continuously growing company
-Carrier development opportunities
-Variety of work with continuous personnel development opportunity
-Safe working environment
-Competitive compensation package
-Cafeteria system
-Wide range of employee social benefit package and programs
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