NHS
Job title:
Medical Receptionist/Administrator
Company:
NHS
Job description
The Linden Medical Group is seeking to further expand our fabulous reception/administration team.We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.The working hours are between 25 – 30 over AM (between 8am – 1pm), PM (between 1pm – 6.30pm) and/or full day shifts.This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance.Previous experience of the SystmOne clinical system is necessaryMain duties of the jobWe are looking for candidates who can demonstrate the following:Excellent customer service skills.The ability to empathise.The ability to remain calm under pressure.Demonstrates active listening skills.Be sensitive to the needs of others.Who are adept at problem-solving.Excellent attention to detail.The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.The ability to integrate into an established team.Good Sense of humour.Positive attitude.Professional Telephone mannerIn return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.Our ideal candidate will have previous experience in a similar role.About usThe Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 4 GP partners & 2 salaried GP’s who are supported by a Management Team, Triage nurse, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators/Receptionists.We are a training practice and frequently have medical students working with us. We also have the support of attached staff comprising of a Physiotherapist, Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.Date posted16 December 2024Pay schemeOtherSalary£11.84 an hour Reviewed following successful completion of probationContractPermanentWorking patternFull-time, Part-time, Flexible workingReference numberA3455-16-122024Job locationsStapleford Care CentreChurch StreetNottinghamNG9 8DAJob descriptionJob responsibilitiesJOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATORREPORTS TO: Reception Line ManagerJob Summary:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.Job Responsibilities:To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team.Duties and Responsibilities:Telephone DutiesMaking appointmentsTaking and passing on messagesMaking appointments to discuss resultsSignpost callers to the appropriate healthcare professionalHome visit requestsDeal with general enquiriesContact patients, other team members and associated healthcare agencies and providersReception DutiesGreet and direct patients and visitorsRegister new patients and temporary residentsMake appointmentsEnsure outstanding queries are explained and handed over to colleagues as necessaryRespond to requests of doctors and nurses during clinicsCollect payments from patients for non-NHS servicesDeal with general enquiriesScanning and FilingPrescriptionsDealing with requests and queries relating to prescriptionsRaising prescriptions as per Practice protocolsProcessing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records – training will be provided to perform this.Register new patients on to the system on a daily basisComplete electronic tasks on a daily basisAny other delegated duties considered appropriate to the post Job descriptionJob responsibilitiesJOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATORREPORTS TO: Reception Line ManagerJob Summary:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.Job Responsibilities:To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team.Duties and Responsibilities:Telephone DutiesMaking appointmentsTaking and passing on messagesMaking appointments to discuss resultsSignpost callers to the appropriate healthcare professionalHome visit requestsDeal with general enquiriesContact patients, other team members and associated healthcare agencies and providersReception DutiesGreet and direct patients and visitorsRegister new patients and temporary residentsMake appointmentsEnsure outstanding queries are explained and handed over to colleagues as necessaryRespond to requests of doctors and nurses during clinicsCollect payments from patients for non-NHS servicesDeal with general enquiriesScanning and FilingPrescriptionsDealing with requests and queries relating to prescriptionsRaising prescriptions as per Practice protocolsProcessing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records – training will be provided to perform this.Register new patients on to the system on a daily basisComplete electronic tasks on a daily basisAny other delegated duties considered appropriate to the postPerson SpecificationQualificationsEssential
- Good standard of general education
- GCSE Maths grade C or above
- GCSE English Grade C or above
ExperienceEssential
- A detailed understanding and experience of working in a General Practice environment
- Knowledge of SystmOne
- Works effectively independently and as a member of a team.
- Flexible approach to meet service needs and ensure a stakeholder focused response.
- Self-motivated and proactive.
- Continued commitment to improve skills and ability in new areas of work.
- Demonstrate excellent interpersonal and communication skills.
- General office skills, photocopier, scanning.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
- Committed to own continuing personal development and an ability to support others to develop and progress.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Commit to a DBS Check. Able to undertake the demands of the post.
Desirable
- Experience of working in a medical or primary care setting.
- Computer literate with an ability to use the required GP clinical systems.
- Experience of reception work
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Person SpecificationQualificationsEssential
- Good standard of general education
- GCSE Maths grade C or above
- GCSE English Grade C or above
ExperienceEssential
- A detailed understanding and experience of working in a General Practice environment
- Knowledge of SystmOne
- Works effectively independently and as a member of a team.
- Flexible approach to meet service needs and ensure a stakeholder focused response.
- Self-motivated and proactive.
- Continued commitment to improve skills and ability in new areas of work.
- Demonstrate excellent interpersonal and communication skills.
- General office skills, photocopier, scanning.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
- Committed to own continuing personal development and an ability to support others to develop and progress.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Commit to a DBS Check. Able to undertake the demands of the post.
Desirable
- Experience of working in a medical or primary care setting.
- Computer literate with an ability to use the required GP clinical systems.
- Experience of reception work
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Expected salary
£11.84 per hour
Location
Nottingham
Job date
Tue, 17 Dec 2024 23:29:23 GMT
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