TSD Help Desk Agent

Job title:

TSD Help Desk Agent

Company:

Three

Job description

TSD Help Desk AgentHere at Three, we’ve done things differently since day one.We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.Join us as a TSD Help Desk Agent (Fixed Term Contract approx 3 months, covering a migration project)Working with our in life fixed team within the Technical Service Desk to drive service excellence as through inbound voice contacts. Deliver high levels of performance, customer service and a fantastic experience for the Micro/Soho and Corporate end user customer base. Provide an effective and efficient service to our Business customers via agreed service levels.What else it involves

• Responsible for resolving Customer queries through inbound call contacts
• Objection handle any potential escalations
• Take ownership of customer issues and use initiative when problem solving -make things happen
• Identify opportunities to up sell on Customer interactions
• Be proactive in resolving any issues that could impact on our Customer/Business.
• Keep on top of all new products/process supported within Business Support

The skills we’re looking for

• Experience in dealing with Fixed Line Broadband queries.
• Experience in similar Customer Service environment.
• A self-starter who has a demonstrated capability and maturity to take ownershipof their own development
• Thrives on working in a team and supporting others to achieve goals within theBusiness Service Centre.
• Excellent Interpersonal and communication skills
• Excellent organisation and time management skills.
• Flexible and adaptable to change to meet Business needs

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office location in Limerick (3 days per week office based).
• Competitive salary, plus completion bonus
• Access to learning & development tools and resources
• Free on-site parking

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs Apply now at: https://www.three.ie/careersAt Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [email protected] Apply now at Three, a Phenomenal career awaits!

Expected salary

Location

Limerick

Job date

Sun, 05 Jan 2025 05:05:19 GMT

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