HCL Technologies
vacanciesin.eu
Designation
SPECIALIST
Country
France
No. of Positions
1
Auto req ID
1506740BR
Experience
2.5-5 Years
Skill (Primary)
DWP-FSS-Desk Side Services
Qualification
B-Tech
Expected Date of Closure
02-Mar-2025
Location
Paris
Employee Group
Business Line FT
Job
Administrator
Job Description (Posting).
DESK SIDE SERVICES (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Entity
INFRA
City
Paris
Reporting Manager Designation
DIRECTOR
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesin.eu) you saw this job posting.