Customer Service Representative

Job title:

Customer Service Representative

Company:

Markem-Imaje NV

Job description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions,
offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label
application systems. Markem-Imaje delivers fully integrated solutions that enable product quality
and safety, regulatory and retailer compliance, better product recalls and improved
manufacturing processes.The Role:
In this role you will undertake all aspects of the Customer Care activities and collaborate with
functional departments throughout the distribution and supply chain operations.You will be providing high customer service through efficient ordering and administration of
customer queries, purchases and returns in line with our processes and procedures. You act as
a representative for Markem-Imaje and aim to create customer satisfaction and loyalty. This role
will work closely with Helpdesk, Planning, Account Managers and Supply Chain.

• Proactive and Reactive Customer Contact – Taking and processing orders from customers, as well as proactively calling customers.
• Printer Sales and Demo Printer Orders – Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B customer Portal and Sales Order Automation.
• Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing, released for printers, spare parts and consumables. Transport follow-up check overdue orders. Regulation follow-up. Handle special invoicing requests for

customers.

• Logistic Claims – Processing logistic claims for damaged or missing items from customer deliveries and initiating resolution.
• AES Orders – Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.
• Return and Repair Process – Taking and processing printer returns, ensuring repair and return to the customer within agreed timelines.
• Returns Handling – Managing returns process, coordination between Technical Services, customer and Platform.
• Infosys sending (OEMs) – Coordinating and managing communications with customer invoices, following up on invoice queries.
• Acting as first point of contact in customer queries or following up invoiced orders.

What you need to have:

• Ability to communicate with internal and external customers in advisory capacity.
• Exceptional knowledge of customer service, at least 2 -3 years’ experience in a similar role
• Ability to technically assess situations and issues and proactively advise on solutions,

approaching opportunities from a business perspective and not solely from a customer service viewpoint.

• Customer Care are the face of Markem-Imaje to the customer and must act as professional experts in all touch points.
• Must be able to follow procedures and plan time for self and others.
• Ability to manage multiple projects.
• SAP and/or Salesforce experience is a plus.
• Basic Excel
• Fluent in French and Dutch required

What we offer:

• Growth Opportunities within international environment
• Employee Assistance Program
• Long Service Awards
• Employee Referral Program
• Smart Casual dress code
• Flexible working

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

Expected salary

Location

Schoten, Anvers

Job date

Sun, 19 Jan 2025 08:14:21 GMT

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