Client Program Director

Job title:

Client Program Director

Company:

Maersk

Job description

Client Program DirectorAre you collaborative, energetic, passionate, and customer-centric?As the Client Program Director (CPD) you build the community to operationally serve our most valuable customers, resulting in successful customer experience around the globe.
You lead improvement and corrective projects and guide implementing new customer business for Maersk.
In Maersk we are on a vision to become The Global Integrator of container logistics – connecting and simplifying our customers’ supply chain. When you join Maersk, the world becomes your workplace.Our customers come from all over the world, and we like to mirror this diversity, by hiring great people, meeting the needs of our customers and becoming a stronger company.We offer

• An exciting and attractive career in an aspiring and fast-paced environment
• Excellent training development opportunities and global career prospects
• Flexibility and an inclusive working environment
• Enhance your communication, problem solving and relationship building skills
• Competitive salary and excellent bonus package.

We are looking for

• Understanding and passion for driving Operational Excellence in the business
• Experience of working with a wide variety of complex operational and commercial matters
• Excellent interpersonal skills to form a strong account community and manage stakeholders on various levels of the organization
• Ability to problem solve and recommend appropriate course of action creating value for the customer

If you bring below, this is a bonus for us

• Experience with a proven track record in operational management and/or supply chain management. Commercial experience is a plus
• Proven and sustained track record of delivery, with focus on driving results through others
• High sense of urgency and persistence
• Outstanding verbal, writing and presentation skills

Key responsibilities

• Leverage customer satisfaction
• Be the Account ‘point-of-contact’ and ‘go-to’ person for operational escalations
• Host and engage in regular customer review calls
• Lead the customer transformation and verify implementation of cost reduction projects in the customer supply chain
• Find and implement possibilities of productivity improvement against service delivery level
• Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops
• Represent the customer during additional business implementations
• Set up plans for on-boarding, training, and development of the operations team
• Be involved in objective setting & performance management of the operational team
• Provide recognition & feedback proactively
• Engage with Commercial and Operational experts to explore new developments servicing the changes in customer demand
• Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel

#LI-FR1As part of our pre-employment screening, we ask you to provide a VOGMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Expected salary

Location

Rotterdam, Zuid-Holland

Job date

Wed, 29 Jan 2025 23:49:34 GMT

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