Specialist GBS Acct & Sales Ops (Italian Speaker)

Location:

Portalegre, Portuguese areas, Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

131631019

Posted On: 

26 February 2025

You’ll be part of a team of Account and Sales Operations (ASO), responsible for supporting the business in achieving sales and market strategy objectives. You will ensure a reliable, adequate, and competitive B2B customer service level for all assigned wholesale customers of the channel.

adidas Shared Services in Porto delivers high-quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, e-commerce Accounting and other Finance processes, and HR Services for adidas companies located in Europe and the Americas.

KEY RESPONSIBILITIES

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-Support communication with customers via all relevant communication channels providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales;
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-Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints;
-Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales;
-Support the team lead in key tasks of the ASO team;
 

KNOWLEDGE SKILLS AND ABILITIES 

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-University degree or equivalent experience;
-Ideally 3 years of relevant experience in Customer/B2B/Wholesale support;
-Business fluency in English and Italian;
-Solid knowledge of Excel – VLookUps and Pivot Tables 
-Ideally, knowledge in SAP FI and Assist (Salesforce); 

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