Help Desk Service Engineer

Location:

Castel Bolognese (48014) – Italy

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

ATS Automation

Job ID:

131668019

Posted On: 

10 March 2025

Responsibilities:
-Support requests from customers or partners;
-Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.
 

Duties:
-Through the switchboard, receiving phone calls for service requests from the customer or partner;
-Identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket;
-Try to resolve the issue over the phone, the ticket is closed on the system;
 

Studies- Training Courses:
-Five year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering;
-Training courses on handling service over the phone / remotely
 

Technical Skills:
-Mechanical and electrical drawings;
-MS Office Suit and FUSION company enterprise system;
-Practiced technical competences (electrical and mechanical) on equipment produced and quality validation.
 

Interpersonal Skills:
-Dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect;
-Using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer;
-Following established processes step by step. 

Language skills:
-Good/great knowledge of English, both written and spoken.
 

Experience:
-From 2 to 5 years of experience as travelling technician or internal validation of different equipment.

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