ICT Analyst – Cloud Services

Job title:

ICT Analyst – Cloud Services

Company:

United Nations Development Programme

Job description

Contribute to the performance of UNDP Cloud platform(s):

• Attend to incidents and service catalog requests for the Cloud platform
• Periodically review and keep internal records on the Cloud platform up-to-date
• Update Cloud platform to reflect changes in internal records

Support implementation of Cloud Platform(s) oversight controls:

• Ensure that all Cloud resources have required oversight controls applied
• Monitor and troubleshoot oversight controls assignments
• Review and advise on remediation actions for oversight controls non-compliance’s
• Assist with implementation of remediation actions

Monitor Cloud Platform(s) costs and update budgets:

• Monitor and update technical controls for cost management
• Escalate and follow up on budget exceptions
• Recommend actions based on consumption forecasts

Monitor Cloud Platform(s) updates and health notifications:

• Monitor Cloud platform’s service health, changes and updates
• Notify and follow up Cloud platform users about health events and upcoming platform changes

Guide and support with audits and assessments of Cloud Platform(s):

• Perform periodic automated assessments of Cloud services
• Assist in complying with audit and assessment requests

Report on compliance status of Cloud Platform(s) resources:

• Provide periodic reports on compliance status of Cloud platform resources and services
• Participate in periodic service review meeting with vendors and suppliers

Facilitate in conducting the training and communications with stakeholders on compliance requirements and updates:

• Facilitate with periodic trainings and workshops on Cloud platform compliance to UNDP ICT community
• Recommend updates to UNDP ICT Policies, Standards and Procedures as it relates to Cloud Platform(s)
• Facilitate knowledge and capacity building, knowledge sharing and advocacy
• Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.Institutional Arrangement:

• On the day-to-day basis, the Cloud Services ICT Analyst will be working with and directly reporting to the Manager of Cloud Infrastructure Services unit
• The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team

CompetenciesCore:Achieve Results: LEVEL 1

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical:Digital – Data analysis:

• Ability to extract, analyze and visualize data to form meaningful insights and aid effective business decision making

Digital – Prototyping:

• Ability to make ideas tangible, at low costs early in the innovation process, to test and improve them through iteration. Using a “”build first”” approach, using visualising ideas and making things as a way of thinking. Ability to define what fidelity level is required for a test, define prototyping goals, or a hypotheses; evaluate results against these goals and reflect on unanticipated learning outcomes. Using prototypes to communicate a vision, develop shared understanding and create momentum around an idea

Digital – Tech literacy:

• Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions. Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it’s used as a “”means to an end””.

Information Management & Technology – IT Customer Support:

• Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.

Information Management & Technology – IT Research and Development:

• Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems

Information Management & Technology – IT Service Delivery & Operations:

• Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge.

Information Management & Technology – Programming:

• Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset

Required Skills and ExperienceEducation:Advanced university degree (Master’s Degree or equivalent ) in Computer Science, Engineering, or related discipline is required. ORA first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degreeExperience:

• Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in the area of the Public Cloud Infrastructure Operations.

Required skills and competencies:

• Training or experience in the area of the Public Cloud Infrastructure Operations (GCP, AWS, Azure or Oracle Cloud) is required.

Desired additional skills and competencies:

• Experience and knowledge of computer network and network security technologies and their application in public cloud environment
• Prior experience and knowledge of modern web application technologies and their implementation in the public cloud environment
• Experience using automation tools and scripting languages
• Experience and understanding of modern identity platforms like Azure AD
• Understanding of application of cyber security principles, technologies, techniques and processes as they apply to public cloud infrastructure
• Demonstrated experience and knowledge of project management methodologies, with ability to multi-task, prioritize workload and meet deadlines
• Proven track record of excellent verbal and written communication skills with a positive attitude, actively contributing to the team by supporting projects and executing tasks as needed.

Language:

• Fluency in English is required.
• Working knowledge of other UN language is desirable

Disclaimer

Expected salary

Location

Danmark

Job date

Sat, 01 Mar 2025 07:00:52 GMT

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