Business Analyst

Job title:

Business Analyst

Company:

ITC Infotech

Job description

Job Description:Who We Are?ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.What we offer?A career path, want to achieve great goals with you and we will talk about our great benefits soon after receiving your application.Your X-FactorWork ethic: You are a consummate professional.Aptitude: You have an innate capacity to transition from project to project without skipping a beat.Communication: You have excellent written and verbal communication skills for coordination across projects and teams.Impact: You are a critical thinker with an emphasis on creativity and innovation.Passion: You have the drive to succeed paired with a continuous hunger to learn.Leadership: You are trusted, empathetic, accountable, and empower others around you.Product Vision & Strategy

• Define and communicate a clear product vision aligned with hospitality business goals.
• Develop a strategic roadmap for technology solutions that optimize guest experiences, revenue generation, and operational efficiencies.
• Stay updated with industry trends, competitor solutions, and evolving technology to drive product innovation.

Stakeholder Collaboration

• Gather requirements from hotel management, operations teams, IT, and guests to identify key business needs.
• Work closely with marketing, finance, and operations teams to ensure alignment with business objectives.
• Engage with customers to understand their needs and prioritize feature development.

Backlog Management & Agile Execution

• Own and manage the product backlog, ensuring it is well-organized and prioritized based on business impact.
• Write detailed user stories, acceptance criteria, and technical specifications for development teams.
• Collaborate with Agile teams to refine requirements and ensure timely delivery of features.
• Conduct sprint planning, backlog grooming, and retrospectives to optimize workflow.

Technology & Integration Oversight

• Oversee integration with Property Management Systems (PMS), Point of Sale (POS), Customer Relationship Management (CRM), booking engines, and payment gateways.
• Work closely with IT and engineering teams to ensure APIs and third-party integrations function seamlessly.
• Ensure cybersecurity, data protection, and compliance with industry regulations (e.g., PCI DSS, GDPR).

Performance Monitoring & Optimization

• Define and track key performance indicators (KPIs) such as guest satisfaction, system uptime, and booking conversion rates.
• Analyze user behavior and system performance to make data-driven decisions.
• Continuously iterate and enhance product features based on feedback and analytics.

Training & Support

• Ensure proper documentation, training materials, and onboarding sessions for hotel staff and IT teams.
• Act as the primary liaison between users and development teams to address issues and drive continuous improvements.
• Work with customer support teams to resolve technical challenges effectively.

Department:LateralSkills Required:Technical | Business AnalystRole:A Product Owner in Hospitality IT defines the product vision, aligning it with business goals to enhance guest experiences in Digital Space. They collaborate with stakeholders (hoteliers, operations, IT) to gather requirements and manage the product backlog, prioritizing features and integrations with PMS, POS, CRM, and other systems. They write user stories, define acceptance criteria, and work with Agile teams to ensure timely delivery. They oversee API integrations, cybersecurity, and compliance . They analyze user behavior for continuous improvement and ensure proper training, documentation, and support.Required Qualifications

• Bachelor多s degree in Computer Science, Information Technology, Business, or a related field.
• 5+ years of experience as a Product Owner, Business Analyst, or similar role in Hospitality IT.
• Strong understanding of hotel operations, booking systems, PMS, POS, and guest management platforms.
• Hands-on experience with Agile methodologies, Scrum framework, and backlog management tools (JIRA, Trello, Azure DevOps, etc.).
• Experience in API integrations, cloud platforms, and cybersecurity best practices.
• Excellent communication, stakeholder management, and problem-solving skills.
• Data-driven mindset with experience in analytics tools (Google Analytics, Power BI, etc.).
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Preferred Qualifications

• Certified Scrum Product Owner (CSPO) or Agile-related certification.
• Experience working with AI, IoT, chatbots, or automation solutions in hospitality.
• Familiarity with guest loyalty programs, mobile applications, and digital concierge solutions.

Years Of Exp:5 to 15 YearsEducation/Qualification:BE/BTECH/MCA

Expected salary

Location

London

Job date

Wed, 30 Jul 2025 05:56:40 GMT

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