Medical Secretary

Job title:

Medical Secretary

Company:

NHS

Job description

Are you an experienced Medical Secretary looking for a new challenge, a role where you can really make a difference? If so, this could be the opportunity you have been waiting for!An exciting opportunity has arisen for a highly motivated Medical Secretary with excellent interpersonal skills to join our Team here at Springhill.You will be responsible, in conjunction with your job-share partner, for providing an effective and efficient secretarial/administrative service to our team of Doctors and Nursing Staff.You will be expected to act on your own initiative to organise, prioritise and co-ordinate your workload, ensuring that deadlines are met.You must have excellent word processing and administrative skills, as well as previous experience of working within a clinical area in a similar role.Excellent communication and organisational skills are essential, as is the ability to maintain confidentiality and communicate sensitively with a wide range of people, either face to face or over the phone, in an appropriate and supportive manner.Main duties of the jobTo provide an effective and efficient medical secretary service for patient administration within the Hospice.The post-holder would be required to produce accurate, high quality medical correspondence for our medical team using copy typing, templates and audio if required.Some key tasks are listed below. The list is not exhaustive. It would also be expected that the post-holder would be available to carry out other administrative tasks within other areas of the Hospice as required.About usThis role is based at Springhill Hospice, Rochdale.Springhill Hospice providesthe following palliative care services to the local adult population who are suffering from the effects of life-limiting and terminal illnesses:A 16-bed Inpatient unit providing 24-hour medical and nursing care.Hospice at Home Service – supports people who want to end their days in their own home by providing the support and symptom management they need to be able to do so.A Day Therapies Centre for up to 16 patients, 4-days-a-week, offering complementary therapies (e.g. reflexology, aromatherapy and massage); creative and beauty therapies, social activities and clinical support.Community Service – provides specialist palliative care and support to patients and families in their own homesA 24-hour Palliative Care Advice Line for patients, families, carers and health professionals.Bereavement Support for relatives following loss.Counselling Services for patients, carers and relatives, provided by a qualified therapist.An Education Unit – an in-house training facility for hospice staff and local health and social care professionals, with the main focus of training being on the Springhill Palliative Care Education Passport’ (SPCEP) which ensures that core palliative care skills are taught to all grades of staff.DetailsDate posted28 July 2025Pay schemeOtherSalary£24,585 to £25,934 a year Pro rataContractPermanentWorking patternJob shareReference numberB0007-25-0008Job locationsBroad LaneRochdaleLancashireOL16 4PZJob descriptionJob responsibilitiesJOB SUMMARYTo provide an effective and efficient medical secretary service for patient administration within the Hospice.The post-holder would be required to produce accurate, high quality medical correspondence for our medical team using copy typing, templates and audio if required.Some key tasks are listed below. The list is not exhaustive. It would also be expected that the post-holder would be available to carry out other administrative tasks within other areas of the Hospice as required.TASKS1. Admission, Discharge and Death administration2. Secretarial and administrative support for all clinical services3. Out Patient administration4. Update Patient Statuses on iCare, the patient records system5. Inputting of daily events onto iCare6. Keeping iCare up to date with patient information7. Ambulance bookings8. Remembrance Service administration9. Maintaining and updating clinical documentation10. Maintaining storage of clinical records11. Undertake any other duties as appropriate to the role.GENERAL1. Attend team meetings as appropriate.2. Maintain excellent lines of communication internally with all visitors, staff and volunteers; and externally with supporters within the local community.3. Participate in the Hospices education/training programme, including mandatory training. Attend training as required to maintain own knowledge and further develop expertise.4. All staff have a duty to take reasonable care to avoid injury to themselves or to others.5. To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.6. To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.7. All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies. Job descriptionJob responsibilitiesJOB SUMMARYTo provide an effective and efficient medical secretary service for patient administration within the Hospice.The post-holder would be required to produce accurate, high quality medical correspondence for our medical team using copy typing, templates and audio if required.Some key tasks are listed below. The list is not exhaustive. It would also be expected that the post-holder would be available to carry out other administrative tasks within other areas of the Hospice as required.TASKS1. Admission, Discharge and Death administration2. Secretarial and administrative support for all clinical services3. Out Patient administration4. Update Patient Statuses on iCare, the patient records system5. Inputting of daily events onto iCare6. Keeping iCare up to date with patient information7. Ambulance bookings8. Remembrance Service administration9. Maintaining and updating clinical documentation10. Maintaining storage of clinical records11. Undertake any other duties as appropriate to the role.GENERAL1. Attend team meetings as appropriate.2. Maintain excellent lines of communication internally with all visitors, staff and volunteers; and externally with supporters within the local community.3. Participate in the Hospices education/training programme, including mandatory training. Attend training as required to maintain own knowledge and further develop expertise.4. All staff have a duty to take reasonable care to avoid injury to themselves or to others.5. To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.6. To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.7. All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies.Person SpecificationOtherEssential

• Flexibility to meet the needs of the Service.
• Willingness to participate in Hospice fundraising events.

ExperienceEssential

• Previous experience of working within a clinical area in a similar role.
• Experience in a wide range of IT systems.

Desirable

• Experience of databases

Knowledge and SkillsEssential

• Excellent communication skills with the ability to maintain confidentiality at all times.
• Customer focused and self-motivated.
• Good time management skills and able to prioritise own workload.

Desirable

• Audio typing

QualificationsEssential

• GCSE or equivalent in Maths & English Grade A-C or 9-4 or level 2 English literacy.
• RSA II Typing and Audio or equivalent.

Desirable

• Medical Terminology Certificate or experience

Person SpecificationOtherEssential

• Flexibility to meet the needs of the Service.
• Willingness to participate in Hospice fundraising events.

ExperienceEssential

• Previous experience of working within a clinical area in a similar role.
• Experience in a wide range of IT systems.

Desirable

• Experience of databases

Knowledge and SkillsEssential

• Excellent communication skills with the ability to maintain confidentiality at all times.
• Customer focused and self-motivated.
• Good time management skills and able to prioritise own workload.

Desirable

• Audio typing

QualificationsEssential

• GCSE or equivalent in Maths & English Grade A-C or 9-4 or level 2 English literacy.
• RSA II Typing and Audio or equivalent.

Desirable

• Medical Terminology Certificate or experience

Expected salary

£24585 – 25934 per year

Location

Rochdale, Greater Manchester

Job date

Wed, 30 Jul 2025 03:33:51 GMT

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