Intern – Technology Associate Support

Location:

Kosice (04001) – Slovakia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Finance, Banking & Insurance Legal

Advertiser:

SAP

Job ID:

132317303

Posted On: 

03 October 2025

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

JOB OVERVIEW

To extend our team, we are looking for talented support engineers with broad background experience. This paid intern role within the Functional team is based mainly on email/phone communication (via Outlook or MS Teams) with customers from all over the world, so every applicant should know at least English, which is the most familiar language for all customers worldwide. 

DUTIES AND RESPONSIBILITIES

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-Creating and Handling new customer service requests. Investigating reported issues and transferring service requests to the correct team for further analysis.
-Active communication with customers via emails (phones if required). Manage opened service requests in a timely manner.
-Respond to customer inquiries in a timely manner and within service level objectives (based on the priority).
-Solving simpler service requests where can be solution provided quickly without further analysis.
-Perform proactive monitoring of older customer service requests in the given portfolio to ensure timely responses.
-Collaboration with team members on the assigning of prioritized service requests.
-Being organized and keep track of information (e.g., “to-do” lists, appointment calendars, follow-up file systems).
-Daily fulfillment of site-administration requests from the customers
 

REQUIRED QUALIFICATIONS

type=”disc”-
-MS Office, specially Outlook and Excel and ability to work with csv/xml files
-Excellent organization and planning skills. Strong troubleshooting, analytical and problem-solving skills.
 

Good consulting skills, including written/verbal communication in English and teamwork

#SAPNextGe

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: # SAP employees: Only permanent roles are eligible for the
SAP Employee Referral Program
, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our
Guidelines for Ethical Usage of AI in the Recruiting Process
.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 437175  | Work Area: Customer Service and Support  | Expected Travel: 0 – 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations:  #LI-Hybrid

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