Customer & Operations Support Coordinator – Great Flexibility!

Location:

Schiedam – Zuid-Holland, Nederland, Netherlands

Salary:

Negotiable

Type:

Permanent

Main Industry:

Search Transport, Logistics & Distribution Jobs

Advertiser:

NonStop Consulting

Job ID:

132524325

Posted On: 

09 December 2025

Customer & Operations Support Coordinator

Location: Schiedam area (hybrid)

Your role in a nutshell
As a Customer & Operations Support Coordinator, you are the first point of contact for clients and partners and the linking pin between Sales, Quality and Operations. You handle day-to-day inquiries, coordinate shipments, resolve issues, and monitor service performance, while safeguarding quality and compliance. You also help shape and improve the internal client service infrastructure and contribute to IT/CRM projects that strengthen support processes.

This is a client-centric, operational role where you ensure smooth communication, accurate execution, and a consistently high service level. You’ll work from our office in the Schiedam area (hybrid model) and report to the Director Laboratory Operations (with a dotted line to the Manager External Engagement & Partnerships).

Key Responsibilities

Customer Support

Manage daily client and partner inquiries via CRM (e.g. Salesforce) and shared support inbox.
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Ensure timely case handling, escalation, follow-up, and resolution.
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Monitor client agreements, SLAs, and contract renewals.
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Coordinate client onboarding, training, and general service communication.
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Handle feedback, complaints, and CAPAs in line with ISO 13485 and QMS requirements.
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Support audits, inspections, and internal reviews related to customer-facing processes.
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Lead or coordinate client communications on product updates, safety notices, and field actions.
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Track recurring issues and feed them into product improvement and post-market surveillance.

Operations & Logistics Support

Coordinate domestic and international shipments of IVD/medical device products, ensuring cold-chain and regulatory compliance.
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Prepare shipping documentation (invoices, packing lists, CoAs, customs and regulatory documents).
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Track shipments, resolve delays or discrepancies, and liaise with freight forwarders and 3PL partners.
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Collaborate with QA/RA, warehouse, and customer service teams to ensure compliant shipments.
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Ensure logistics comply with medical device regulations (e.g. FDA, EU IVDR), customs and transport guidelines.
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Help manage inventory and stock movements to optimize lead times and prevent stock-outs.
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Support internal and external audits and documentation reviews related to logistics and supply chain.
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Act as primary operational contact for CMO coordination (agreements, timelines, performance tracking).

What you bring

Bachelor’s degree in Life Sciences, Supply Chain, Logistics or related field (or equivalent experience).
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2+ years of experience in customer support, logistics, shipping coordination, or supply chain; experience in IVD, medical devices or life sciences is a plus.
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Solid understanding of CRM (Salesforce preferred) and ERP/logistics systems (e.g. SAP, NetSuite, Oracle).
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Knowledge of cold-chain logistics, Incoterms, import/export flows, and regulatory documentation.
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Ability to work independently in a highly regulated environment (ISO 13485, FDA, EU IVDR).
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Strong analytical, problem-solving and organisational skills.
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Excellent written and verbal communication skills in English; additional languages are a plus.
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Precise, detail-oriented, able to manage multiple tasks simultaneously.
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Proactive, “can-do” mindset with a service- and result-oriented attitude.

What we offer

Full-time position with a competitive salary and benefits.
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Room for personal growth and development, including training and exposure to clinical diagnostics and life sciences.
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Hybrid work model (office + home).
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The best of both worlds: an innovative biotech environment with strong links to academic and clinical partners.
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The opportunity to contribute to science-based solutions that have real impact on patient care.

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