1st Level Service Desk Analyst (m/f) (Hybrid position) (French)

Job title:

1st Level Service Desk Analyst (m/f) (Hybrid position) (French)

Company:

BaseBeyond GmbH

Job description

Your mission

• You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now).
• You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles.
• You will forward more complex enquiries to the 2nd level of support.

Your profile

• You speak fluent English AND French (B2/C1).
• You have strong a customer focus and service mindset.
• You have already first experience in IT, mainly in the area of Microsoft and Apple technologies.
• You are highly motivated and able to work independently as well as within a team.

Your Benefits

• An international business environment in an up-and-coming company
• Permanent Contract
• Hybrid working model
• E-learning Tool
• Fitness Membership
• Company Events (e.g. Christmas Party).

About usBaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating complex IT solutions through pragmatic and exclusive approaches.Join us, where your analytical skills will help deliver the “wow” factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you’ll contribute to our mission of delivering excellence everywhere.What we take for grantedA highly motivated, international team with a great work environmentRegular, performance-oriented salary increases as a sign of our appreciationTrusting cooperation between all levels of the hierarchyThe chance to grow with us and discover new horizonsWe look forward to getting to know you.

Expected salary

Location

Poznań, wielkopolskie

Job date

Thu, 12 Jun 2025 22:44:39 GMT

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