2nd Line IT Support Engineer (MSP)

Location:

London City and West End, London, United Kingdom

Salary:

£200 to £250 per day

Type:

Contract

Start Date: 

2026-01-06

Contract Period: 

6.0 MONTH

Main Industry:

Search Information Technology Jobs

Advertiser:

Premier Group

Job ID:

132603526

Posted On: 

06 January 2026

We’re looking for an experienced 2nd Line Support Engineer to join our client’s team on a contract basis, supporting a busy Managed Service Provider (MSP environment). This is an excellent opportunity for a contractor who enjoys variety, technical challenge, and working with multiple client environments. 

The Role
You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base.

Key Responsibilities

– Provide 2nd line technical support within an MSP environment
– Troubleshoot and resolve escalated incidents and service requests
– Work with 1st line to assist with issue resolution and knowledge sharing
– Manage tickets efficiently, ensuring SLA compliance
– Assist with maintenance, upgrades, and small project work
– Accurately document issues, fixes, and procedures

Required Skills & Experience

– Proven experience in a 2nd Line Support role within an MSP
– Strong knowledge of Windows Server, Active Directory, Group Policy
– Experience with Microsoft 365 (Exchange, SharePoint, Teams, Intune)
– Azure experience 
– Solid networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
– Experience using ticketing systems and remote support tools
– Strong communication and customer-facing skills

Contract Details

– Outside IR35
– 6 month contract
– £200-250 a day
– ASAP Start
– Hybrid – 2 days a week in London (Liverpool Street)

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