Account Manager, Medical Education in Tunbridge Wells, United Kingdom

Join us on our exciting journey!

EPG Health, an IQVIA business, publishes Medthority ( http://www.medthority.com/ ), which provides a trusted and compliant decision support tool for healthcare professionals, offering an array of curated content, from prescription medicines insights to clinical trial highlights and treatment guidelines. At the heart of our platform are disease-specific Learning Zones, providing education to healthcare professionals and generously sponsored by our pharmaceutical industry partners.

Account Manager, Medical Education

You will be joining a growing team of customer success focused Account Directors, Account Managers and Account Executives, who, together, are responsible for cultivating customer relationships, driving the delivery of best in class digital and scientific educational programs for our 30+ life science clients. Our customer organisations include 9 of the top 10 global pharmaceutical companies by revenue, and all the top 3 by 2021 digital spend.

The successful candidate will be responsible for leading the delivery of assigned client programmes on time and on budget. He will be the pivotal operational link between internal teams, account directors and clients, driving the development of EPG Health, an IQVIA business, by delivering efficient and effective programmes, ensuring growth of client accounts.

Responsibilities

Programme Management :

• Requirement for a high level of attention of detail within all documents and communications and adherence to ‘best practice’ and internal processes at all times, both within client accounts and across the company as a whole

• Ensure programmes are delivered on brief and on time

• Ensure team understanding of client project objectives

• Keeping all stakeholders internally and externally informed of progress with regular updates

• Involve relevant individuals in team meetings and discussions, to ensure that client business needs are optimally addressed

• Maintain an overview of programme tactics

• Ensure tactical focus of all materials and programmes delivered by EPG Health, reviewing their content, when necessary, to consistently meet client needs

• Troubleshoot challenges and identify solutions in a timely and effective manner

• Attend client off-site meetings/conferences and take the lead on events as required

• Responsible for ensuring the wider team is applying compliance rules and regulations to all programmes

Financial Management :

• Establish and confirm financial arrangements with client and ensure these are adhered to at all times

• Maintain awareness of financial status of accounts and ensure this is accurately reported

• Assist in finalising programme activity and budget with client

• Ensure invoices are dispatched on time and in accordance with the programme agreement

• Approve all programme reconciliations on assigned accounts

Client Management :

• Provide regular status updates to the client about ongoing programmes

• Excellent understanding of medical education and how projects sit strategically within client accounts

• Understanding of business goals of clients and EPG Health, and seek strategic opportunities to expand the business on designated client accounts

• Sound knowledge of pharma client personnel and their business environment

• Proactive monitoring of newsfeeds for news relating to current clients, products and therapy areas and regularly review their impact upon programmes and client objectives

Business Development :

• Upselling : identifying additional opportunities with existing clients through developing client relationships that add value to client and EPG Health

• Renewals : excellent programme delivery resulting in client renewals

• Eupport Account Director with creation of budgets and timelines for proposed programmes

Requirements

• Experience in a similar role in the medical education/communications industry preferred

• Responsibility for delivery of large projects, either as project or account management

• Experience with management of clients, Key Opinion Leaders, and third-party suppliers

• International experience, for example, collaborations with non-UK partners (commercial and academic)

• Good knowledge of medical communications, digital publishing/media, and pharmaceutical medical/marketing preferred

• Track record in managing client relationship and achieving organic growth

• Ability to be lead of multiple accounts and programmes to deliver them profitably

• Excellent interpersonal and communication skills (written and verbal)

• Ability to build long-lasting and trusted relationships with customers

• Awareness and understanding of relevant industry compliance guidelines

• Understanding of commercial and strategic drivers for clients and EPG Health

• Strong influencing and negotiating skills

• Ability to deliver revenue targets, grow existing business and ensure annual renewal of contracts

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It’s an exciting time to join and reimagine what’s possible in healthcare.

Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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