Adoption Specialist

Job title:

Adoption Specialist

Company:

Hydro

Job description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.Role purpose:The role of an adoption specialist is focusing on placing new IT services, tools or products to operation successfully for internal employees and customers, shortening the onboarding period, reduce the occurrence of early life incidents. He/she works on improving stages in the adoption process, such as software onboarding, user training, IT technical support and customer service.Responsibilities:

• Plan and execute adoption campaigns to promote awareness of Modern Workplace tools, their benefits and encourage active participation among users.
• Ensures that the users of the new product/service are using it to their fullest extent and for their intended purpose for high scale of productivity.
• Focuses on user experience and user engagement for high customer value
• Participate in designing, developing and manage solutions
• Understands user journeys and identifies areas for improvement within
• Designs, implements and broadcasts communication materials on various channels, cooperates with other engagement teams internally
• Establishing and starting up Community Hubs designed for providing a range of high quality and cost-effective services to IT users, with a potential to develop new services in response to changing community needs.
• Identifies and attracts related IT user populations and engage them to community hubs. Fosters volunteering ambassadors.

Requirements:

• At least 2 years of working experience in organisational or IT change management preferably in IT sector
• Multinational environment/work experience is an advantage
• Scaled agile experience is an advantage
• Excellent communication and social skills, solid experience and interest on social media
• Preferably a 3-year bachelor’s degree in communication or IT field
• Excellent communication and social skills, solid experience and interest on social media
• Fluency in English
• Motivated, forward leaning and natural urge to “do things better”
• Strong communication, interpersonal and mentoring skills
• Ability to work in a true global team setup and to cooperate with internal and external stakeholders
• Ability to adapt to a changing environment
• Self-motivation and ability to stay focused in the middle of distraction
• Have a basic knowledge of the Agile Methodologies, e.g. Scrum Framework Kanban, Agile Scaled
• Customer oriented, people skills and experience in leading and influencing people and their work

Hydro offers:

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office (hybrid)
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company
• Attractive benefit package

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter.Posted on: Mar 21, 2024Location:Székesfehérvár, HU Budapest, HUDepartment: Modern WorkplaceBusiness Area: Global Business Services(HGBS)Legal Entity: Hydro Extrusion Hungary kft.Job Type: Permanent

Expected salary

Location

Székesfehérvár, Fejér – Budapest

Job date

Sat, 23 Mar 2024 06:37:55 GMT

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