Alumni Services Assistant

Are you passionate about providing first-class customer service and engaging with individuals and bringing networks together? Do you enjoy building professional relationships and being a positive ambassador for your employer? Are you good at multi-tasking and completing tasks to a high standard? If so, we have the perfect career opportunity for you.

The Alumni Relations Office is seeking a committed and enthusiastic individual to join its dynamic and vibrant customer-facing alumni engagement team.

Imperial College London is a multidisciplinary and diverse community for education, research and commercialisation, harnessing science and innovation to tackle the big global challenges our complex world faces.

Our growing global alumni community of almost 250,000 graduates of outstanding scientists, engineers, medical professionals and business leaders play a crucial role in the College’s long-term success. By providing a range of services and benefits, including local and international events, an exclusive online platform, and a campus-based coworking and lounge space (Alumni Visitor Centre), we aim to keep alumni engaged with the College and with each other.

Duties and responsibilities

This post supports Imperial’s high-quality level of engagement with its alumni community. The person in the role acts as the first point of contact when alumni from all over the world reach out to the College with a variety of requests and enquiries.  They will provide exceptional customer service, via email and correspondence, phone calls, and in person.

Essential requirements

The applicant will have a keen interest in community engagement and the role that strong networks can have on impacting the future success of an organisation. They will be passionate about providing a memorable and positive customer experience for the community and enjoy building new relationships with colleagues and stakeholders and have excellent written communication skills.

Further information

To join the Advancement Division , you’ll be a team player with strong interpersonal skills who is proactive, committed, flexible, adaptable and able to deliver a five-star welcome service. The Advancement Division has set out to define the values and behaviours we aspire to uphold , so as to create an inclusive, collaborative and successful working culture. 

The successful candidate will be able to demonstrate relevant experience in building strong relationships, with a can-do attitude.

This position is full-time and open-ended/permanent.

Should you have any queries please contact: Tash Langley, [email protected]

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