vacanciesin.eu
10691
Professional Services and Operations
Student Marketing Recruitment and Admissions
UAL – High Holborn, London UK
Grade 3
£32,624 to £39,324 per annum
Fixed Term – 2 years (Fixed Term)
Full time – 35 hours per week
20 March 2024 23:55
17/04/2024
UAL JDPS – Grade 3 March 24.docx – 122KB
Converted File UAL JDPS – Grade 3 March 24.docx.pdf – 74KB
Generic Candidate Information Pack Feb 2023.pdf – 1419KB
The opportunity
Candidates who have applied for this role less than 6-months ago need not reapply.
Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint an Adviser to support the delivery of a first-class prospective student enquiry service for University of the Arts London.
You will be working as part of a front-line team that handles over 100,000 enquiries a year, and is the first touch point for every enquiry, concluding approximately 80% of enquiries without the need for triage.
You will provide accurate and timely information and guidance to pre and post application enquirers and internal teams. You will use a variety of relevant tools/channels (e.g. soft phones, Live Chat, CRM systems, student record system, email) and will support in the development of processes, frameworks, policies and guidance in relation to enquiry management.
You will work closely with colleagues across SMRA, our Colleges, Institutes and other departments building a wide bank of knowledge using initiative and a variety of resources such as the UAL website, internal guidance and templates to enable you to effectively interpret and tailor advice for a diverse range of prospective student enquiries from home and international students. You will use this knowledge to support the team in improving responses/information provision to applicants/enquirers. You will bring a high level of customer focus to your work in order to ensure the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.
About you
Your profile should include:
- Educated to A-level or equivalent
- Knowledge of admissions processes and policies is desirable
- Significant demonstrable administrative experience
- Experience of working in a busy office environment providing support to prospective students (enquirers and applicants) and applicants
- Ability to provide routine oral and written information clearly and concisely
- Ability to use range of Microsoft Office applications and other systems/communication tools/channels as required
- Experience of working within an HE context, and /or on a front-line customer service team, is desirable
Please apply early as the application closing date maybe held earlier should sufficient applications be received.
If you have any queries about this role or need any reasonable adjustments for your application, please contact, Leila Farrance, Resourcing Adviser via email at [email protected].
What we offer
To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS).
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more!
We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.
Our culture
We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Skills test , Onboarding.
As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
Please read through our FAQs page before applying.
10691
Professional Services and Operations
Student Marketing Recruitment and Admissions
UAL – High Holborn, London UK
Grade 3
£32,624 to £39,324 per annum
Fixed Term – 2 years (Fixed Term)
Full time – 35 hours per week
20 March 2024 23:55
17/04/2024
UAL JDPS – Grade 3 March 24.docx – 122KB
Converted File UAL JDPS – Grade 3 March 24.docx.pdf – 74KB
Generic Candidate Information Pack Feb 2023.pdf – 1419KB
The opportunity
Candidates who have applied for this role less than 6-months ago need not reapply.
Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint an Adviser to support the delivery of a first-class prospective student enquiry service for University of the Arts London.
You will be working as part of a front-line team that handles over 100,000 enquiries a year, and is the first touch point for every enquiry, concluding approximately 80% of enquiries without the need for triage.
You will provide accurate and timely information and guidance to pre and post application enquirers and internal teams. You will use a variety of relevant tools/channels (e.g. soft phones, Live Chat, CRM systems, student record system, email) and will support in the development of processes, frameworks, policies and guidance in relation to enquiry management.
You will work closely with colleagues across SMRA, our Colleges, Institutes and other departments building a wide bank of knowledge using initiative and a variety of resources such as the UAL website, internal guidance and templates to enable you to effectively interpret and tailor advice for a diverse range of prospective student enquiries from home and international students. You will use this knowledge to support the team in improving responses/information provision to applicants/enquirers. You will bring a high level of customer focus to your work in order to ensure the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.
About you
Your profile should include:
- Educated to A-level or equivalent
- Knowledge of admissions processes and policies is desirable
- Significant demonstrable administrative experience
- Experience of working in a busy office environment providing support to prospective students (enquirers and applicants) and applicants
- Ability to provide routine oral and written information clearly and concisely
- Ability to use range of Microsoft Office applications and other systems/communication tools/channels as required
- Experience of working within an HE context, and /or on a front-line customer service team, is desirable
Please apply early as the application closing date maybe held earlier should sufficient applications be received.
If you have any queries about this role or need any reasonable adjustments for your application, please contact, Leila Farrance, Resourcing Adviser via email at [email protected].
What we offer
To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS).
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more!
We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.
Our culture
We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Skills test , Onboarding.
As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
Please read through our FAQs page before applying.
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