Assistant Front Desk Manager

Rosewood Hotel Group

Job title:

Assistant Front Desk Manager

Company:

Rosewood Hotel Group

Job description

General InformationPress space or enter keys to toggle section visibilityCountry/RegionNetherlandsProvince/CityAmsterdamLocationRosewood AmsterdamDepartmentRooms – Front OfficeJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityWe are seeking a motivated and service-driven Assistant Front Desk Manager to support the seamless running of our front office operations.In this pivotal role, you’ll act as a key point of contact for both guests and team members-ensuring that every arrival, departure, and interaction reflects the highest standard of luxury and hospitality.What You’ll DoSupport the Front Desk Manager in leading the front desk team with professionalism and careOversee daily operations, ensuring a smooth and welcoming guest journey from check-in to check-outAct as a role model for exceptional service, resolving guest concerns with efficiency and graceTrain, coach, and mentor front desk agents to uphold service excellenceCollaborate with other departments to ensure a seamless and personalized guest experienceHandle administrative tasks including shift planning, reporting, and system managementWhat We’re Looking ForPrevious experience in a front desk or guest services leadership role, ideally within a luxury environmentA confident, calm, and inspiring presence-even under pressureStrong organizational and communication skillsProficiency in property management systems (e.g., Opera)Fluent in English; other languages are highly valuedAvailability to work a variety of shifts, including weekends and holidaysWhat We OfferA refined and inclusive work culture built on excellence and respectOngoing leadership development and training opportunitiesStaff meals, professional attire, and team-exclusive benefitsThe opportunity to grow within a globally recognized luxury hospitality brandA platform to make a lasting impact on both our guests and your teamTake the next step in your hospitality leadership journey-where every detail matters, and every moment counts.About UsPress space or enter keys to toggle section visibilityRosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam’s UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Wed, 04 Jun 2025 03:48:58 GMT

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