Band 3 Therapy Services Administrator

Job title:

Band 3 Therapy Services Administrator

Company:

NHS

Job description

An opportunity has arisen for a highly motivated administrator to join Therapy Services in the post of Therapy Administrator for a permanent contract.Our department provides administrative assistance to a wide variety of Outpatient Therapy departments (MSK Physiotherapy, Hand Therapy, Pelvic Health, Podiatry, Dietetics, Vascular and Amputees, Neurosciences, Respiratory, Pain Management). The successful applicant will be trained and will provide cross cover across all the departments.Main duties of the jobThis role is varied from front of house reception service to providing back-office admin support to the department. This post will involve the successful applicant to work with qualified Allied Health Professionals, Therapy Assistants, Service Managers and Service Clinical Leads.We are seeking to appoint a positive individual to work within our very fast paced service. Applicants should be able to demonstrate organisational skills, be a committed team player with the ability to prioritise their own workload and work well under pressure. Excellent interpersonal and communication skills are essential with the role requiring high levels of face-to-face and telephone communication.We provide a standalone service, allowing us to assist the patient from beginning to end of treatment. You will be required to ensure that the patient experiences a smooth journey throughout their care from referral receipt to the last appointment. This role involves daily patient contact whether it is face to face, telephone, or email. You will be booking, cancelling, rescheduling and ensuring appointments are utilised to maximum capacity.Working hours range from 0800-1600, 0830-1630, 0900-1700 and 0930-1730 (*service need dependent). The service requires flexibility to allow for cover.About usThe Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow linkhttps://www.royalfreelondonjobs.co.uk/Date posted03 January 2025Pay schemeAgenda for changeBandBand 3Salary£29,485 to £31,088 a year per annum inclusive of HCASContractPermanentWorking patternFull-timeReference number391-RFL-6901585Job locationsRoyal Free HospitalPond StreetHampsteadNW3 2QGJob descriptionJob responsibilitiesPlease see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.Job descriptionJob responsibilitiesPlease see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.Person SpecificationEducation & professional QualificationsEssential

• Maths and English to GCSE level or equivalent

Desirable

• Higher education qualification (eg NVQ)

ExperienceEssential

• Previous experience of working with the public
• Experience of administrative work
• Experience of working in a team

Desirable

• Previous experience working with people within healthcare or customer service role

Skills and aptitudesEssential

• Ability to work under pressure and prioritise between urgent and routine tasks
• Ability to work as part of a team
• Good time management skills
• Able to prioritise between urgent and routine tasks
• Able to work flexibly
• Able to demonstrate strong interpersonal skills
• Ability to work alone and use initiative
• Ability to communicate effectively and efficiently in writing
• Proficient with computers, including use of MS Word, Excel and Powerpoint
• Good organisational skills

Desirable

• An understanding of role of therapies and how admin can support this

Person SpecificationEducation & professional QualificationsEssential

• Maths and English to GCSE level or equivalent

Desirable

• Higher education qualification (eg NVQ)

ExperienceEssential

• Previous experience of working with the public
• Experience of administrative work
• Experience of working in a team

Desirable

• Previous experience working with people within healthcare or customer service role

Skills and aptitudesEssential

• Ability to work under pressure and prioritise between urgent and routine tasks
• Ability to work as part of a team
• Good time management skills
• Able to prioritise between urgent and routine tasks
• Able to work flexibly
• Able to demonstrate strong interpersonal skills
• Ability to work alone and use initiative
• Ability to communicate effectively and efficiently in writing
• Proficient with computers, including use of MS Word, Excel and Powerpoint
• Good organisational skills

Desirable

• An understanding of role of therapies and how admin can support this

Expected salary

£29485 – 31088 per year

Location

Hampstead, North West London

Job date

Sun, 05 Jan 2025 00:27:05 GMT

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