BMC Helix/Remedy Developer

Job title:

BMC Helix/Remedy Developer

Company:

Accenture

Job description

Job DescriptionAccenture is looking for an experienced BMC Helix/Remedy Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix/Remedy solutions that meet our clients’ unique needs. The ideal candidate will have a strong background in IT service management and a deep understanding of the BMC Remedy and BMC Helix platforms.Key ResponsibilitiesSolution Development: Design, develop, and implement BMC Helix/Remedy applications and solutions tailored to client specifications and business requirements.Integration: Integrate BMC Helix/Remedy with other enterprise systems and third-party applications to ensure seamless operations and data flow.Customization: Customize BMC Helix/Remedy modules, workflows, and user interfaces to enhance usability and meet specific business needs.Technical Support: Provide technical support and troubleshooting for BMC Helix/Remedy applications, ensuring timely resolution of issues and minimal disruption to business operations.Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.Training: Provide training and support to end-users and IT staff on BMC Helix/Remedy functionalities and best practices.Continuous Improvement: Stay up to date with the latest developments in BMC Helix/Remedy and IT service management to identify opportunities for process improvements and innovation.Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level ManagementConfiguration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML.Reporting: Create Reports, Dashboards, and distribute reports.Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.Required QualificationsMinimum of 3 years of hands-on experience with BMC Helix/Remedy development, including design, customization, and integration.Technical Skills: Proficiency in BMC Helix/Remedy platform, including AR System, Atrium CMDB, ITSM Suite, and Smart IT. Strong programming skills in languages such as Java, JavaScript, and SQL.Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.Team Player: Ability to work effectively both independently and as part of a collaborative team environment.Preferred QualificationsExperience with cloud-based ITSM solutions and SaaS platforms.Knowledge of ITIL framework and best practices in IT service management.Familiarity with agile development methodologies.Experience with other ITSM tools, such as ServiceNow or Cherwell, is a plus.BMC Certified Professional (BCP) or BMC Certified Expert (BCE) OR BMC Remedy Administrator are preferred.What We Offer:Competitive compensation package including cafeteria budget, private health care, family-oriented benefits, AYCM card, and company shares at a discount price.Extensive home office opportunity and a nice office to meet with your team members.Wide range of leading-edge trainings, including all available ServiceNow certifications and a variety of language courses.Employee assistance program: Psychologist support, legal or financial advice.How to Apply:To apply, please submit your resume through our online portal. We welcome applications from all individuals, regardless of background, gender, age, or disability.Please note that applicants must have the legal right to work in Hungary without requiring visa sponsorship.About AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

Expected salary

Location

Budapest

Job date

Sat, 14 Dec 2024 01:52:00 GMT

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